France Strike

Tuesday, 14 January 2020

UPDATED 25th February

 

Strikes within France have now ended, please see details below for details for information on how to claim a refund on unused tickets. 

 

AFTER SALES - Commercial Conditions for SNCF International Train:
All tickets booked on disrupted trains during this period are valid for travel on any other train, without additional fee, if travel is on the same route. Seat reservation is not guaranteed.
Individual Travellers:
If any of your clients are impacted, or should they prefer not to travel during a strike day, the below after sales conditions apply:
If they are in France, they can opt to go directly to a railway station and ask the local railway official to assist with:
• Providing an update on the status of their train
• Providing alternate transportation options that will be covered by their existing train ticket (no extra costs)
• Changing the date or time of travel using their existing train
• Endorsing their ticket as ‘unused’ if it will not be used for transportation provided by the railroad?
With the ticket endorsed by a railway official we ask you to send all the relevant tickets and documents within 30 days of the scheduled train departure to the Rail Europe office. All relevant documentation needs to be received by Rail Europe within 45 days of the scheduled departure.
If they are not in France, you can contact us before the train departure to allow us to start the process to refund their ticket. The original paper ticket will need to be returned to Rail Europe at least 45 days from the travel date. 
Connecting trains, not operated by SNCF, may also be eligible for?refunds. Please?follow the same procedures as outlined above to apply for a refund for?connecting trains impacted by the strike.?

 

Should you have any questions please don't hesitate to contact us.

Kind Regards, Rail Europe Team

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