Exchange locations and hours

When you buy a Japan Rail Pass from Rail Plus, you will be given a voucher which needs to be exchanged for the rail pass itself in Japan any time within the following three months from the date your voucher was issued. Vouchers can be exchanged at all the most important Japan Railways stations, including Tokyo and its international airports.

Please note: if you have a JR regional pass (e.g JR East Pass) you can only exchange at a JR Station within that region. Some Travel Service Centers are closed during the New Year holiday period. Offices and service hours are subject to change or discontinue without notice.

Here is a list of places you can exchange a voucher for a Japan Rail Pass:

Station Office Service Hours
Mon- Fri Sat, Sun & Hols
Kushiro Travel Service Center 10:00-18:00
Obihiro Travel Service Center 9:00-17:00
Asahikawa Travel Service Center 9:30-17:30
Sapporo JR Information Desk 8:30-19:00
Travel Service Center (East) 10:00-19:30 10:00-18:00
Travel Service Center (South) 10:00-20:00
New-Chitose Airport JR Visitors Information Desk 8:30-19:00
Hakodate Travel Service Center 09:00-19:00
Shin-Aomori Travel Service Center 10:00-17:30
Morioka Travel Service Center 10:00-19:00 10:00-17:00
Hachinohe Travel Service Center 10:00-17:30
Akita Travel Service Center 10:30-18:00 10:30-17:00
Sendai Travel Service Center 10:00-19:00
(incl. Sat)
10:00-18:00
Yamagata Travel Service Center 10:00-18:00 10:00-17:00
Fukushima Travel Service Center 10:00-18:00 10:00-17:00
Niigata Travel Service Center 10:00-19:00 10:00-17:00
Nagano Travel Service Center 10:00-19:00 10:00-17:30
Mito Travel Service Center 10:00-19:00 10:00-17:00
Narita Airport
Terminal 1
Travel Service Center 8:15-19:00
Ticket Office 6:30-8:15, 19:00-21:45
Narita Airport
Terminal 2
Travel Service Center 8:15-20:00
Ticket Office 6:30-8:15, 20:00-21:45
Haneda Airport International Terminal Travel Service Center 7:45-18:30
Tokyo JAPAN RAIL PASS Exchange Corner
(Yaesu North)
7:30-20:30
JR EAST Travel Service Center (Marunouchi North) 7:30-20:30
Ueno Information?Center?Central? 9:00-19:00
Shinjuku Information Center
( EastGate )
9:00-19:00
JR EAST Travel Service centre (New South Gate) 8:00-19:00
Shibuya Information Center (South) 10:00-18:30
Ikebukuro Information Center (Central Passage) 9:30-18:00
Shinagawa Information Center
(Central Ticket Gate)
9:00-19:00
JR-CENTRAL Ticket Office 9:00-19:00
Yokohama Travel Service Center 10:00-20:00 10:00-19:00
Shin-Yokohama JR-CENTRAL Ticket Office 8:00-22:30
Odawara JR-CENTRAL Ticket Office 5:45-22:30
Mishima Ticket Office (South) 5:45-23:00
Shizuoka Ticket Office 5:00-23:05
Hamamatsu Ticket Office 5:50-23:20
Nagoya JAPAN RAIL PASS Exchange Corner 10:00-19:00
Ticket Office 6:00-10:00, 19:00-23:00
Toyama Ticket Office (south) 5:40-23:30
Kanazawa Ticket Office 4:40-23:30
Kyoto Ticket Office (Central) 5:30-23:00
JR-CENTRAL Ticket Office
(Hachijo Shinkansen)
8:30-23:00
Shin-Osaka Ticket Office (Central) 5:30-23:00
Osaka Ticket Office 5:30-23:00
Kansai Airport Ticket Office 5:30-23:00
Sannomiya Ticket Office (Central) 5:30-23:00
Okayama Ticket Office 5:00-23:30
Yonago Ticket Office 5:00-22:00
Matsue Ticket Office 4:50-21:30
Hiroshima Ticket Office 5:20-23:00
Shimonoseki Ticket Office 5:30-22:30
Takamatsu Travel Service Center 10:00-18:00 10:00-17:00
Matsuyama Travel Service Center 10:00-18:00 10:00-17:00
Tokushima Travel Service Center 10:00-18:00
Kokura Travel Service Center 11:00-19:00 10:30-18:00
Hakata Travel Service Center 10:00-20:00 (Mon-Sat) 10:00-18:00 (inc Hols)
JR-KYUSHU Ticket Office 7:00-23:00
Saga Travel Service Center 10:30-19:00 10:30-18:00
Nagasaki Travel Service Center 10:30-19:00 10:30-17:30
Kumamoto Travel Service Center 10:30-19:00 10:30-17:30
Oita Travel Service Center 10:30-19:00 10:30-17:00
Miyazaki Travel Service Center 10:30-18:00 10:30-18:00
Kagoshima-Ch?? Travel Service Center 11:00-19:00 10:30-18:00