Rovos Rail : Conditions

Rovos Rail COVID-19 Terms & Conditions Policy

The following conditions apply to new bookings made from 02 April 2020. These conditions are subject to change,

PAYMENT & BOOKING CONDITIONS:

Short Journeys*: A non-refundable 25% deposit is due within 7 days of advice of availability. Full balance is due 14 days prior to train’s departure.

*Cape Town to Pretoria or v.v., Pretoria to Victoria Falls or v.v., and Pretoria to Durban or v.v.

Long Journeys**: A non-refundable 25% deposit is due within 7 days of advice of availability. Full balance is due 35 days prior to train’s departure.

**Namibia Safari (Pretoria to Walvis Bay or v,v,), African Golf Collage (Cape Town to Pretoria or v.v.) and Golf Safari (Round-trip from Pretoria).

 

Standard Terms & Conditions

PAYMENT & BOOKING CONDITIONS:

  • A non-refundable 25% deposit is due within 5 days of advice of availability. Full balance is due 65 days prior to train’s departure.
  • Prices indicated are one way per person based on twin share occupancy.
  • Child rates on request
  • Off train excursions cannot be guaranteed and will be undertaken only if time permits
  • Name and date changes are not permitted unless guests have a valid medical reason and nominate the guests that are to travel in their place.
  • Changes in the class of travel are permitted if space is available.

 

CANCELLATIONS:

Cancellation Notice  Cancellation Fees
65+ days prior to departure Loss of deposit
64 – 35 days prior to departure 50%
34 – 0 days prior to departure 100%

 

Travel Insurance/Minimum numbers

  • Travel insurance providing appropriate cover is strongly recommended.
  • A minimum amount of passenger's is required to operate each departure. The rail operator has the right to cancel a departure should the minimum passenger quota not be met. We recommend suitable travel insurance be taken out should this occur. Click here for Rail Europe's terms & conditions.