Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

1st time travelling on Eurostar and was a fantastic experience. Comfortable, spacious seating. Friendly staff who provided exceptional service. Beautiful breakfast provided and plenty of tea/coffee. Very smooth ride, hardly knew you were moving!

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Only way to travel Paris to London! City centre arrive/depart soo convenient! Other sites have marked down Gare du Nord unfairly, not a prob for me, some good cafes/restaurants opposite! And arriving at St Pancras is a highlight!! Actual journey is remarkably smooth, cafe car basic but fine!

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

I was happy with the service and enjoyed the trip in 2nd class on the Eurostar. Even with the crowds of passengers it all went smoothly.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 3/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

First time used Eurostar and from Paris to St Pancras. Customs and Security checks no problem and easy to find seats. Good food breakfast service and plenty of seconds. Train on time so no issues.

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Would use this method of travel again; much easier than flying.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

A very painless way to travel between London and Europe.

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

A lovely way to travel - we had no problems at all.

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

The station at (Kingscross) St Pancras international in London is like a small airport. Shops and cafes and luggage stores etc. There's baggage checks and passport control. All the things you'd expect for international travel (London to Paris). The gates opened about 1h 30min before departure. And boarding opened 20min before. I was worried about naming my luggage properly like it says on the tickets but this was never checked. You carry your large bags with you onto the carriage and store them on open shelves in the front. Seats in second class were fine, room to sit comfortably. There were power plugs (uk) inbetween the seats but no usb I don't think.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Loved booking through Rail Plus, only way to travel

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 4/5
Cleanliness: 5/5

Despite ice creating havoc to many of the Eurostar trains and tracks, both of my trains were only 15-20 minutes late... which would’ve meant total cancellations in other countries. It’s an incredibly fast way to visit major European cities, as well as London. Who would rather fly? Never!

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 3/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The Eurostar is great !! The staff are very helpful & friendly. The service is great ! The train is neat & tidy & clean !

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Enjoyed the trip. Even economy rail is comfortable. On the whole a really pleasant experience.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Comfortable way to reach Paris from London.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

Do your sums, don't try and see too much in a limited amount of time. tread carefully.

Value for money: 3/5
Ease of use: 3/5
Comfort: 2/5
Efficiency: 3/5
Cleanliness: 2/5

It would be a lot better if you could pick your seats when booking.

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We thoroughly enjoyed our trip on the Eurostar. It was fast comfortable and airconditioned. We were kept informed of any delays and such. You get to see the countryside while you a are travelling. I would highly recommend it to anyone.

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 4/5
Cleanliness: 5/5

There was a long queue at Ga de Nord without much explanation of which line to follow. Perhaps there should be someone to guide passengers to the correct coaches.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Would highly recommend, plenty of leg room in the seats. Train was on time.

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 2/5
Cleanliness: 5/5

Value for money: 1/5
Ease of use: 1/5
Comfort: 1/5
Efficiency: 1/5
Cleanliness: 1/5

We have had various communications with rail plus however have been unable to secure any refund for our Eurostar booking even though it was due to a documented serious medical emergency

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 5/5

A fantastic option of travel between the U.K. And Europe.

Value for money: 2/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 5/5

The seats were really uncomfortable. We have been travelling in Italy and found the trains much more comfortable. More information about boarding and luggage storage would be helpful.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 4/5

Efficient run train

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Check in, security and passport control are all well organised but can be busy on the morning train. Really need to be there ahead of the 30 minute deadline.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 3/5
Cleanliness: 5/5

Be aware that there may be delays on the French rail side. We arrived 40 minutes late. Great way to travel and certainly beats air travel

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The Eurostar is fast, efficient, clean and comfortable. Decent food and drinks are available. Good value for money and we'll definitely use this service again.

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

Great one off experience for getting from central London holiday accommodation to central Paris holiday accommodation. Efficient and well operated. Departure waiting area a little crowded. Train was 'dirty' externally, especial noticable were the windows which made looking at the passing countryside a bit 'down' from expectations. As a special train a cleaner exterior would be expected.

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We travelled with 12 year old granddaughter. That's a tick off her bucket list! The Eurostar facts that came up on the screen were a good feature, maybe a bit more info about the Eurostar would be a positive addition, Otherwise an enjoyable trip!

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

What an excellent way to travel to Europe from London - simple tube ride to St Pancras, simple check through to the platform & very comfortable & quick train trip to Lille.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Sorry we had to cancel our trip as my husband suffered a fall, resulting in a crushed lumbar vertebrae, in Brisbane before we travelled. We did have insurance :)

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Great service well organised very pleasant staff and on time. Only comment for improvement. It would be great to have luggage trollies near the entrances for older patrons.

Value for money: 5/5
Ease of use: 5/5
Comfort: 0/5
Efficiency: 0/5
Cleanliness: 0/5

Despite having to wait in hot and uncomfortable conditions in some sort of holding bay while the train was delayed, the trip to Paris from London was very easy fast and economical.

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Value for money: 1/5
Ease of use: 1/5
Comfort: 1/5
Efficiency: 1/5
Cleanliness: 1/5

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Be ready for customs and bag scanning and you'll be fine

Value for money: 3/5
Ease of use: 3/5
Comfort: 4/5
Efficiency: 1/5
Cleanliness: 3/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Loved the train ride. So much more pleasant that getting in a plane. And you get to see the country side. Queues boarding were a problem. People need to be advised that they need to be there to go through check points much more that the information that the train boards 30 minutes prior to leaving. A family member we were to travel with was there prior to 30 minutes but the queues were so long he missed his departure time. Also a seat no had been changed, by 9 carriages, and we were not aware of this till we go into the platform. The waiting area was way to crowded. More space needed.

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Three of us travelled from London to Paris in premium standard (1st class) and found it a relaxing way to travel. The lunch provided was very pleasant and the train was clean. Beats flying for sure. The taxi line at the exit was well organised and moved quickly.

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 3/5
Cleanliness: 4/5

Check-in area in London was extremely crowded because the Eurostar to Paris due to depart more than 30 minutes before our train to Brussels was delayed indefinitely. Serving breakfast rather than lunch on a train departing on a two-hour journey at 10.58 am seemed a little strange. Connection with ICE train to Germany was also chaotic.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Buy tickets online well before the trip. Much cheaper than buying at the station.

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Waiting room in Paris was very crowded, however once in the train everything was great - on time and comfortable.

Value for money: 1/5
Ease of use: 1/5
Comfort: 1/5
Efficiency: 1/5
Cleanliness: 1/5

To be honest our trip was cancelled over 4 weeks agao and when trying to claim a refund were advised it was not possible therefore not impressed at all with the ticketing optioins.

Moderator: "Thanks Kevin. Ticket conditions can vary depending on the train and fare- the Eurostar does not offer refunds except for Business Premier class tickets but does allow exchanges prior to the booked travel date. We would highly recommend that travellers have adequate travel insurance to cover them in the event that they need to cancel their trip."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Stowage of luggage can be a problem, especially if your seat is upstairs. Try to get into the train early so that you can stow your luggage in the racks near the doorways before the fill up. Your only choice then is to lift it onto the above head areas which can be a problem depending how heavy it is. Travelling light is a good plan.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Made train travel to Europe easier and saved time.

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Staff at the station and on the train were so helpful and friendly. It's such a relaxing and scenic way of travelling - much better than flying.

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Toilets in Paris waiting area were reduced in availability but clean. Waiting area was cramped with limited seating. Standing on the platform to wait would have been more comfortable. Would be nice for a sign to Taxies once we got to London.

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

I have travelled in both classes and was pleased to note that 2nd on Eurostar is better than any Australian train (sorry about that but our trains are still in the dark ages)! There is plenty of room for stowing bags and the trains are always on time.

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Train arrived on time and check-in was easy. Train left on time and was fast and comfortable

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 3/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

* An overall very positive experience but would have appreciated more advance information eg that we would be served a light meal on board - would have avoided buying lunch to eat prior to boarding. Could have had more assistance getting luggage on/off train over considerable distance from/to platform. * The speed & comfort of the train were extremely impressive for me as a first time user. * Arriving on time made our next commitment to access pre-arranged accommodation happen very smoothly!

Moderator: "Details on what is included in each class is found on our website under the Eurostar page and the tab called 'Classes'"

Value for money: 2/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 1/5

very noisy and rude family with 2 young children in the First Class carriage, who upset everyone in carriage. They seemed to think it was funny for them to scream all the way to Paris. Staff didn't deal with it at all well. Maybe all families should be in one carriage? never enough space for luggage on Eurostar and staff do not help, even if they are stood beside you! Toilets were filthy , particularly as compared to TGV.

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

For a civilised travel option travel Eurostar and buy the Premier ticket. More room and a light meal served to your seat included in the price.

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

What I didn't like about the journey was the lack of information provided en-route including, speed travelling when we were about to enter and leave the tunnel and especially the need to adjust our watches for the time difference. This last issue could cause major problems with meeting people if you weren't aware of the time zones.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I had never travelled on the Eurostar before, however, once through Customs, everything went very smoothly and I can't fault anything about. A really good experience

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 3/5

I am a travel agent in Australia and book with rail plus frequently. I purchased my tickets online but was disappointed on seat allocation. I was hoping for big windows for the views but instead was given a seat with a pilon so could not see anything. Thankfully the train was not full so was able to change seats facing forward with wonderful views from a big window. I feel these seats should only be sold to last minute passengers when there is nothing else available. Seats should be able to change for directions as some people experience nausea going backwards. In the end a great and easy journey.

Value for money: 3/5
Ease of use: 3/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The train service itself is very good. Comfy, smooth and at least in our case - on time. It's a shame that you have to have hard copy tickets that are sent to you rather than being able to print an e ticket. The check in process was very lengthy and a bit clunky as well. It is easier at airports

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Watch out for the taxi touts on arrival into Gare du Nord. Make sure that you catch a taxi with a meter.

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

It was quite a nice trip very comfortable. The only complaint I have is the breakfast wasn't very good, everything was cold. Otherwise good trip

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

The booking was simple and reasonably priced through RailPlus in Australia. The service at both ends was slick. Train was timely and snack food adequate. Some of the French Customs and Police could try and match their British counterparts. The only minor criticism is that it would be good if the ticket could be changeable. Great trip

Moderator: "Depending on the fare type you select when making the booking changes are possible. More expensive fares allow changes."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 2/5
Cleanliness: 3/5

This was our third trip on the train in Europe so we new what to expect. The trip was good and we arrived in London with no real issues. thanks Chris

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Travelling on the Eurostar is never a bother. Quick movement through Customs and Immigration, a chance for a coffee and pastries in the restaurant before boarding and then you are away in comfort and with speed.

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

On the way to my favourite city on the planet - Paris - what's not to like! The trains are always on time and never had any problems with immigration or boarding.

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Trip was great and I'd do it again! Only problem my window seat was mostly of a partition between 2 windows and there was a small bin attatched to the side where my knee would have appreciated more room but all in all it wasn't anything major and the trip was great!!

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 3/5

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 3/5

The Eurostar was fast and comfortable. The train itself was a little old and worn, however the food was great, and the staff were fantastic. I'd certainly recommend going on Eurostar.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

A great train ride I wish we had booked Eurostar the whole way.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 3/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

It would have been nice to have been able to have champagne in leisure first but apparently that's only provided in premium first.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 4/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Travelling from Paris to London is extremely efficient, fast and well priced. Not knowing what to expect, we found passing through both the French and British Customs and Immigration to be easy and straight forward. Even though the speed of the train is fast, it still does not detract from the scenery. In fact, out of a 2.5 hour trip, only 20 minutes is spent travelling through the tunnel of the English Channel. One thing very noticeable is how quiet and smooth the ride is. In our opinion, it is far better travelling this way than by plane - especially cost wise. It is very hard to find fault with this service. As far as faults go, our only concern is the lack of storage space for the larger luggage bags situated at the ends of each carriage. However; the overhead luggage shelves are very generous which easily accommodate medium and carry-on (aircraft) luggage. There is also another smaller shelf under the overhead shelf for smaller items such as coats etc. For the experience and the ease of travelling from Paris to London, we are so pleased that we travelled by Eurostar Fast Train.

Value for money: 3/5
Ease of use: 2/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 3/5

My only complaint would be that there are not enough luggage racks. We had nowhere to put our suitcases.

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Paris Gare du Nord is a problem - so many passengers and the French put on non-English speaking personnel at the start of the concourse; after that it was good. Only one escalator to get your suitcases up to the concourse and the numerous passport & security checks - allow enough time to get through. Overall - good and easier/quicker than flying.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Eurostar delivers what we needed - on time, safe, as planned travel, ensuring links to connecting routes can be met easily.

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 3/5

Experienced travelling couple arrived at a busy Gare du Nord with plenty of time to spare, but for a first time Eurostar traveller the relevant signage in GDN station was a little hard to find (i.e. need to access upstairs by elevator). Having bought tickets online in Australia, would have appreciated more concise directions as to what to expect at departure point. A bit of a scrum to board the 2nd class carriage, not enough room for bags as nearly all passengers travelled with multiple large trolley bags. Once underway, very efficient. Enjoyed the casual bar area and friendly passengers of all nationalities. Kings Cross arrival very efficient.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The train service was well organised. A little different from using aircraft, as bags are searched for sharp items. Usually one can put that in the checked bags, but as bags travel with you, one should be aware that you may loose items eg. Knives, etc.

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

Not bad would have a detailed map

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Check-in at London seemed a little haphazard, but the trip was most enjoyable.

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 4/5

Well organised staff and very punctual service.

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Traveling with a family of 7, traveling on eurostar, saved me money and time and was very comfortable

Value for money: 2/5
Ease of use: 4/5
Comfort: 2/5
Efficiency: 3/5
Cleanliness: 1/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Ckeck in was tedious and took nea rly as long as the journey.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

Like Eurostar, quick, easy way to get from country to country. It's comfortable, fast and reasonably quiet.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 2/5
Efficiency: 5/5
Cleanliness: 2/5

The Eurostar is one of those visionary transport projects that works, despite the financial difficulties of such projects and the objections of the Channel ferry companies when it was proposed. Point to point transport between two of europe's major cities that delivers the traveller into the heart of either city cannot be overstated. Why would anyone bother flying between London and Paris, with all of its stress, delays and inconvenience, when a valid, often cheaper alternative is available? And taking about the same time... The Eurostar could benefit from better design for luggage, as the availalbe racks on our train filled up very quickly, and our carriage's passengers were consequently subjected to a shrill demand to "move your bags now to make more room" from an over-zealous employee. She even started to remove my bag from the racks, at which I replied that I wasn't happy about her moving my bag without asking me. sometimes the unwillingess of the British to make an effort to be better organised leaves me cold. The carriages could be a little more comfortable, especially when they are compared to the French trains. Choice of fares - I bought my ticket on-line before I left Australia - is great.

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 3/5

Arrived at Gare du Nord station about 1.5 hour before departure. Easily found our way to the first level although the signage did not say Eurostar as expected rather London. Completed the passport control form for non EU passport holders and proceeded first of all through ticket validation and then passport control. Was quizzed about my Australian passport as my stated place of birth was UK. but the officer was interest in knowing how much he could earn in customs in Oz. Went through with an hour to spare and got a coffee and a pastry. Noticed that a lot of late arrivals booked on the earlier train were not allowed to board as they were minutes late. No mucking around here the trains leave dead on time. We were in carriage 2 right near the front of the train so there was a bit of a hike down the platform as the train was pretty long. At the rear of each carriage is a compartment to put full size suitcases where our 2 went. There is a area for smaller cases and racks above the seats for airline size cabin bags..the train was not full and we were allowed to move seats from the per numbered allocated ones to take advantage of the better window positions. The train was not entirely clean, the seat had a food wrapper on it and the small bin by the side of the seat was already full of rubbish and not been cleaned out. I really enjoyed the experience of the train trip was was quieter than I anticipated . I also thought that the train would appear to be going a lot faster than it did. When we travelled along side of a motorway you could then experience the speed more.the two hours or so went really quickly and we arrived about a minute early into London. The whole thing was a much more relaxing method of travel compared to air and for 50 euro a good deal

Value for money: 5/5
Ease of use: 5/5
Comfort: 2/5
Efficiency: 5/5
Cleanliness: 3/5

Should be able to select seats etc as you can on airplanes. Our vision was obscured and spoilt the trip

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

We found the Eurostar an effective way to travel from London to Paris and return. This was preferred over plane travel because there are less hassles with embarking and immigration at both ends of the journey. Food is quite reasonable and the seating is more comfortable than a plane. The advice I would give is to book as far ahead as practical to ensure desired seat allocation and minimisation of ticket price, and to get to your assigned coach as quickly as possible to get easy access to luggage racks on the train.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

loved everything about the trip, easy check in, friendly staff,comfy seats,great selections of food and drink, it was good that the staff could answer any questions about london connections

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

I found the service much easier than flying quicker and more friendly and not having the hassles of going through the airport immigration queues which take forever

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

It was a pleasure to travel with Eurostar. The train was clean, the staff were efficient and very friendly and everything ran like clockwork. Would highly recommend this mode of transport.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The journey was perfect and extremely comfortable. We travelled first class and were amazed how good it was for the price we paid, definitely value for money. The service, food and beverage was great the only disappointment is that it was all over in two hours. My children had plenty of room to draw, read and relax, the only problem is I forgot to order a child's meal however, the staff did accommodate as best they could. Beautiful way to see Europe and will definitely travel this way next time we head overseas.

Value for money: 4/5
Ease of use: 2/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Having just travelled back-to-back business classes with NTV (Italy) and SNCF (France) it's good to accurately compare. NTV was a new train, colourful decor nothing rattled, great comfort and stylish. SNCF was tired, my reclining seat button was missing. Replacement flouro lights were different colours and toilets needed replacing. Eurostar was the business. Food and menus included. (not on the others) the carriages older but well maintained and clean. That's the difference. You can only be new, once but it's how you age gracefully with class that matters.

Value for money: 4/5
Ease of use: 3/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 5/5

Hi, Love the train, but there was. A problem with a left bag which created a huge backlog. Got there two hours early as advised, but waited an hour to get thru check in.

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

We booked all our train travel through Australia and found we were sitting backwards on all 3 trips which was dissappointing

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

Watch out for unscrupulous taxi drivers at Paris Nord, we got one.

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

- MUST checkin AT LEAST 30 minutes before preferably 60 minutes - this info not obvious on ticket, and we nearly missed train and had to run (immigation hold up whilst families filled in forms at the immigation desk, then a Russian man with two passpprts(!!!) then agirl tried to tell us we had not checked in 30 minutes before (which we just had) - no choice of seat and rear facing seat given to us

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The service was quick and efficient. The location of entry and exit excellent

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Eurostar provide a fast efficient and relaxed way to travel France/UK. Only slight inconvenience was getting through the customs/immigration at Paris Gare du Nord. You get a fairly detailed landing card to fill in, but there are no tables to write at and it ws very crowded. great train, and nice food provided free in first class.

Value for money: 3/5
Ease of use: 3/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Had no idea what to expect. Staff were friendly and helpfull. no problems with collecting luggage on arrival. Best travel decision we ever made. Nothing to do with

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 1/5
Cleanliness: 4/5

I travelled Amsterdam to London, via Brussels, a Thalys train Amsterdam to Brussels and Eurostar Brussels to London. Travel time was 5 hours 38 minutes, of which 1 hour 48 minutes, almost a third was sitting around in Brussels. This is pretty poor timetabling. Trains are timed through the day to leave Brussels about 15 minutes BEFORE the connecting services come in from Amsterdam. Don't the train operators talk to each other?

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

We wanted a quick entry into the UK from France, Eurostar worked well for us. Just caught the metro from our hotel in Paris to Gare Du Nord, then onto Eurostar - seamless!!!

Value for money: 5/5
Ease of use: 3/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

The train was great but getting onto the train took a long time with having to go through immigration etc. It was a real pain!

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

A great train trip from start to finish. Leave time to enjoy a glass of champagne at St. Pancras before boarding a great start to the trip. Good food and service in premium standard. Comfortable seating.

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Did not realise that food was included so a real bonus/surprise.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

This was my third Eurostar trip in 3 years and I wouldn't travel any other way between these 2 cities.

Value for money: 2/5
Ease of use: 4/5
Comfort: 2/5
Efficiency: 5/5
Cleanliness: 2/5

Not the fault of RailPlus. We travelled standard premier (not the top class these days) with discount using Britrail pass on train #9032 from London. The carriages were shabby, my tray table listed as had no support other than my knees, the seats were not as roomy as my first trip last century, the service was OK, the food served at our seats was a cold choice only but tasted OK and included wine - at least we arrived in Paris safely and on time. Before this trip I'd recommended it to a few people but can only hope they did not travel in economy!!

Moderator: "Eurostar are doing a refurbishment to their trains which will be completed by 2014"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Would advise travellers to always consider the benefits of Eurostar over other methods when travelling between Europe and Britain

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Really enjoyed our trip from Paris To London on Eurostar. It was a nice change from flying just sat back and enjoyed the view.

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

Easy way to travel, be prepared for baggage checks and immigration before you board, so allow enough time.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 4/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 3/5

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 3/5
Ease of use: 3/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We enjoyed the trip and the experience on the Eurostar but in relation to value for money we possibly could have flown from London to Bordeaux for cheaper cost.

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 3/5

this is the 3rd time i have used your service (I live in australia). i found the first two times to be better than this 3rd time. I dont recall the train being so musty, dirty looking since last used in 2010. Also, my tray table was broken and armrest stayed on a 90 degree angle. I would still use your service again, despite these minor things but i think the trains need a bit of a sprucing up with internal decor.

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 3/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 3/5

I crossed from Paris to London. The station staff are very friendly and helpful, a pity about the British Customs officers - I felt like I was at the inquisition and they would cart me off to gaol if I said one wrong word. Once past Customs, there are a few shops and food outlets. There are nowhere near enough seats, though. Once on the platform, it is not immediately obvious which carriage you need - the numbers are on the patform itself, by the door to the carriage, but not every door! The seats on board are comfortable enough, but everything looks quite worn - I wonder if First Class is kept in better condition? I also ate on board - despite reviews that the food is not good and quite expensive, I had an absolutely delicious pizza, fresh cooked, for 9.90 Euro. Oh, and if you have heavy luggage, do your best to get on board early so as to get luggage space on the lower racks. Still, all in all, this was a great way to get from Paris to London quickly and with very little fuss.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 3/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Remember to allow plenty of time for the taxi trip to the station. Remember there is customs and immigration ahead of boarding and the ques can be long. We just made it

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

The "Chunnel" was on my Bucket List, so was pleasantly surprised at the lovely state of St Pancras Station. Then the efficiency of getting onto the platform and the way it was all handled geting onto the train. The trip itself was very relaxing and our breakfast more than adequate. A pity Gare du Norde in Paris, didn't come up to the standard as St Pancras, but that was OK as we weren't getting on that end!

Value for money: 4/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 5/5

In future, I would specifically ask for a front facing seat, facing backwards spoilt it for me as I felt ill. The best seats are those with the middle table, as my husband doesn't mind whichever way he is facing.

Value for money: 4/5
Ease of use: 3/5
Comfort: 5/5
Efficiency: 4/5
Cleanliness: 5/5

it would make things easier if the french railways made platform the same height as the train floor .lifting cases a metre is not easy especialy for the elderly.

Value for money: 5/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

as above! no complaints at all

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Easy and convenient. No trips to distant airports. Just travel from the centre of Paris to the centre of London. A great way to go. I wish we had TGV / Eurostar type trains in Australia. Much more relaxing than flying.

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Great service; very convenient and efficient. Rail Plus service was terrific

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

My wife and I had a most comfortable trip to Paris from London. Very quick . Did not realise that we been through the chunnel until we were in France. 20 mins to go through the chunnel. Will recommend to anyone, safe the hassel of going to the airports. City centre to City centre in no time.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

Probably only 1 minor criticism, insufficient signage as to how to get to upstairs platform. Other than that it was great. I would use service again.

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

could do with a bit more leg room for people that are 6 foot and taller.

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 4/5
Ease of use: 3/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

ride was fast and comfortable; going through security was a hassle ; may be cheaper to fly.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We travelled last year Paris to London recently London to Paris both great journeys Trains very clean plenty of space, Seats and for luggage, very quiet and smooth ride staff were very friendly to speak to and courteous to us Aussies This last trip there were 6 of us travelling together with plenty of luggage and ALL gave the train service the BIG thumbs UP well done Euro Star Hope we can come back and ride the train again in the future from Julio and Deidre from Aussieland

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

We had a nice snack on the train with good service. The check-in process and security were a bit of a pain though, compared to other trains.

Value for money: 2/5
Ease of use: 2/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

The Eurostar was Ok but not to the standard I would have expected paying approx 45 euros each....in terms of the crush of stowing our larger luggage. The seats were comfortable

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 2/5
Cleanliness: 3/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Great way to get to London from Paris so much easier than flying. We went first class highly recommend if this is an option. Great comfy seats lovely lunch awesome service, loved it actually.

Value for money: 5/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 3/5
Ease of use: 2/5
Comfort: 2/5
Efficiency: 2/5
Cleanliness: 2/5

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Very punctual. Good service on board serving breakfast ( light) and lunch on both occasions we have used the Eurostar. Staff very courteous. The handling of passengers and the systems in place re security was very good and as a result the issues with other European trains re theft does not appear to be evident.

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

The air conditioning failed in the car we were travelling in so we were moved to another car.No problems for us but if the train had been full that would have caused some discomfort for some I would imagine.Also got caught by being told at the Info counter in Brussels Midi that our Eurostar ticket was ok for "anywhere in Belgium" when in fact it wasn''t at all.This resulted in us being bailed up by a very pleasant(luckily I might add) ticket inspector half way to Bruges who explained that there were in fact two types of Eurostar tickets,one with and one without anywhere status.We duly paid our fare and that was that.

Moderator: "Thank you for your feedback. There are All Belgian Station tickets available on Eurostar- your fare type will say 'ABS' next to it in these cases."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Efficient and friendly check-in, high standard continued by on-board staff who were first class, comfy seating, efficient transport, signage user-friendly, overall pleasant experience.

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

You don't see much of England but plenty of France. Breakfast was simple although great. All in all a very comfortable and swift ride with wonderful service.

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

The only regret my daughter and friend had on the Eurostar was at the end at Paris de Nord. There they were robbed by a local thief who sold them local rail tickets. He brought them children tickets but charged them adult prices. He wouldn't take no for an answer. He threaten them unless they paid up. It was during the week not many security staff or station staff around for help. A bad experience of French hosiptality.

Moderator: "We would recommend, if purchasing tickets locally, doing so only from the designated station ticket window."

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 4/5

N/A

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 2/5

Moderator: "Eurostar carriages are currently being refurbished so the next time you travel you should notice the difference!"

Value for money: 3/5
Ease of use: 4/5
Comfort: 2/5
Efficiency: 4/5
Cleanliness: 4/5

The seats were too close together. Luggage storage could have been a problem had we boarded later. Smooth trip, easy getting off, but expect to queue for a taxi in Paris

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The only thing I didn't like was the passengers being treated and herded like cattle while waiting to board to train in Paris!

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I have travelled on the Eurosrar twice now & both times I have experienced a relaxing trip. The train is clean, comfortable & from my experience runs on time. We travelled on a Eurail pass which makes the tickets very affordable.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

fantastic way to get to Paris. Get dropped right in the heart of town without having tonfight taffic form the airport. Saves time and effort.

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Not a bad way to travel and just as quick as flying almost.

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

signage not easy to follow. a better desogn layout would have helped. its not clear where to go after the arrow.

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

The train is much easier than getting a flight, the seats are more comfortable and you can take more luggage. I was able to join the train at a station outside of Paris, one RER stop away from an outlet shopping centre!! The train then went to a station in Kent where I was staying which was handy.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

St Pancreas station was super clean, staff friendly and very helpful to a first time traveller I would have no hesitation in recommending Eurostar and the services of railplus. I was in France in 1.5 hrs and aM enjoying the sunshine. The return journey will be by Eurostar and not plane

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 3/5
Cleanliness: 4/5

Not enough luggage room had to go from coach 18 to restaurant. No numbers on coaches at station. Price too high for seniors when forced to travel in peak periods. Extreme crowding when arriving in Paris when departing platform Paris Nord. School children groups noisy and unruly.

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 3/5

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

travelling public need to allocate sufficient time to get through the customs and security checks. About 20 travellers missed an earlier train when leaving from Paris.

Value for money: 5/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Fantastic, thanks for the railplus

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

I found that using Eurostar a much more efficient and faster way to get one from London to Paris - One departs and arriveds in the centre of a Capital City in comfort, with minimal trouble and refreshed.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Great way to travel from Paris to London. Good value, very fast.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We caught the first Eurostar train of the day to London to visit an exhibition at Buckingham Palace and came back in the evening of that day. Everything ran smoothly despite some time spent queueing at Gare du Nord ( presumably because it was the first train of the day) The service in the train was excellent and the staff most helpful and obliging. On the way back to Paris one of the staff went to find out the Wimbledon mens final results for us when we asked her if she knew who had won It was an excellent day. We will be travelling by train in Europe again next year and will definitely use Rail plus for our travel arrangements

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 4/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 3/5

On the trip to Paris we had a group of young girls on their way to a wedding, and they seem to have started the party early. On the way back we had a carriage full of some French youth group, whose leader kept addressing them as if no-one else was there. Their luggage filled the carriage totally. When they left the train, they took about ten minutes to get all their baggage off.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 3/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Accidentely boarded an earlier train (Eurostar) and tookour seats, and when the train had left the station an attendant said we had the wrong seats, but was so accommodating he put us in first class an upgrade not expected...to our double advantage we had upgrade and earlier arrival in Paris...Thank you all for the service. Tony Cascarino

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We have used the Eurostar previously and love the ease of travelling onboard. Much easier than spending hours in airports.

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

The train is agreat way to go to between Paris from london , convenient and comfortable. The check-in could be better from Both ends. In Paris the taxi service from the station is very slow, Waited over an hour, which was disappointing. We took an early train to maximize our time in Paris. London taxi service much better.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Excellent service and very simple process to enter France from London, loved it would travell this way again, you arrive in the middle (close to) the center of Paris. Eurostar great train ride, no problems with the service.

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

It is easier and better than flying

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

the departure lounge could do with a little organising. both queues end up in a mess

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The only way to travel in Europe....this is our third time over to Europe in 5 years and we always use the trains....they are always on time and you can get to just about anywhere you want to.

Moderator: "Thank you for your positive comments. And lucky you going to Europe 3 times in 5 years. So much to see over there."

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The train runs from central London to central Brussels in comfort. Operates similar to an airport for access, but without the hassle of a major trip to/from the airport. Very timesaving way to travel.

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Seen some pax with slightly cheaper tickets. The buffet coach has limited choice of food - but includes a bowl of mixed salad with homus. Be one of the first one to go or be prepared to wait... all in all eight out of ten.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Moderator: "Thank you for your positive comments. The Eurostar is a great train to get to/from the UK to Europe in a few hours."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 3/5
Cleanliness: 5/5

The train was delayed at least 20 minutes due to some problem and made connections tighter at St Pancras.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

My wife and I have usedthe Eurostar three times before. The trains are always absolutely on time, the connections easy to achieve, and the staff friendly and helpful. A wonderful way to travel.

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

With check in time only thirty minutes prior to departure and short fast moving queues for passport control and luggage scanning this is so much easier than flying short distances in Europe.