China by Rail : Conditions

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Payment & Ticketing


  • Full payment is required prior to confirmation.
  • Passport details are required at time of booking.
  • Travel insurance providing appropriate cover is strongly recommended.
  • Click here for Rail Europe terms & conditions
  • A non refundable booking fee applies per sector (Booking Fee varies).
  • For domestic trains: Rail Europe will issue a voucher you need to exchange for actual tickets at a ticket window at the train station.You must arrive at the train station at least 2 hours prior to the train's departure. Queues for the ticket window can be long and ticket collection closes within 30 minutes of the train's departure.
  • For international trains (including to/from Hong Kong): A delivery fee applies for each delivery. Documents are sent directly to your pre-departure hotel. Please note: Higher delivery costs apply if you require delivery to the airport. Rail Europe will issue a voucher which will need to be exchanged for actual tickets upon check in to your hotel.

Late bookings: Due to operational reasons, unfortunately no new bookings can be accepted within 5 working days prior to the train's departure date.

We also recommend that you take out suitable travel insurance to cover (as a minimum) the costs incurred if you cancel your trip.

Cancellation & Amendments


  • Tickets are non-refundable and non-changeable.