Shongololo Express 2012

FAQs

What is included in the cost of the fare?

The fare includes two meals daily, Land excursions according to your Light/Plus package choice, 24 hour full room service on board the train. Lunch is to be purchased at own expense.

What currency can be used onboard?

We suggest that guests bring Rands, US Dollars or Euros. In South Africa only Rands may be used. In Zimbabwe, Zambia, Mozambique, Swaziland, Botswana and Tanzania it is possible to use Rands, US Dollars or Euros. In Namibia, Namibian Dollars are to be used.

What is the dress code onboard?

As a relaxed atmosphere prevails on board, comfortable clothing is recommended. Winter in Southern Africa can be very cold and it is therefore advisable to bring along warm clothing for early mornings and evenings.

Are there any health precautions I should take when traveling in Africa?

Anti-malaria precautions should be commenced before Zimbabwe, Zambia, Tanzania, Kruger Park, Swaziland and Victoria Falls departures.

Is there a laundry service available?

A laundry service is offered on board. A laundry bag is provided in your cabin with laundry costing between R3 and R15 an item, depending on the item. Clean laundry will be returned within 24 to 48 hours - the return time is dependent on weather conditions and travelling time of the train. Please refer to the laundry list provided in your 'Welcome pack'.

Is tipping included?

This is entirely at the guest's discretion. Tips will be divided equally between members of staff.
Our recommended gratuity for the full trip is between R650.00 and R750.00 per guest. Gratuities may be added to the final account or can be handed to the Train Manager. Please do not tip staff members individually.

Can children travel?

Shongololo Express cannot accommodate children between the ages of 0 and 6 years and children from the age of 13 years are regarded as adults and will be charged accordingly.

A child between the ages of 7 and 12 years can only be accommodated if sharing a compartment with ONE full paying adult.

Can you cater for special dietary requirements?

The chefs offer South African menus that include Cape Dutch and Malay recipes as well as authentic African dishes. Meals are complemented by a selection of delightful and distinguished South African wines. It is the aim and the pleasure of every staff member on board to provide you with friendly and efficient service.

It is the responsibility of the Traveller to ensure that the Company receives correct flight
details (arrival / departure), dietary requirements and special requests. The Company will endeavour to comply with special requests, which will be for the cost of the Traveller, but cannot guarantee that such requests will be met.