Eurostar

Train Ticket Search

Eurostar

2014
JUL
10
Dianne (North Manly, NSW)
Recommend: Recommend
Overall rating:

"very relaxing way to travel our first experience"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

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2014
JUN
30
Helen (Ashburton)
Recommend: Recommend
Overall rating:

"Enjoyable, comfortable trip from Paris to London."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2014
JUN
27
Adrian (TAREN POINT, NSW)
Recommend: Recommend
Overall rating:

"Thoroughly enjoyable"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2014
JUN
26
Christopher (Belrose, NSW)
Recommend: Recommend
Overall rating:

"Quite exceptional."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I had never travelled on the Eurostar before, however, once through Customs, everything went very smoothly and I can't fault anything about. A really good experience

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2014
JUN
18
Carol (Greenwith, SA)
Recommend: Recommend
Overall rating:

"Very comfortable and easy check in"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2014
JUN
10
Ken (Sandringham, VIC)
Recommend: Recommend
Overall rating:

"One of the great rail journeys of the world. Everything works well, from start to finish. Clean and efficient"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Watch out for the taxi touts on arrival into Gare du Nord. Make sure that you catch a taxi with a meter.

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2014
MAY
30
Deirdre (Dickson, ACT)
Recommend: Recommend
Overall rating:

"Good"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2014
MAY
24
Adrienne (Auckland)
Recommend: Recommend
Overall rating:

"First experience with Eurostar but would recommend it."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

St Pancras station was much cleaner than Paris.

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2014
MAY
21
robert (ardross, WA)
Recommend: Recommend
Overall rating:

"Very imporessive"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2014
MAY
19
CAROLE (Brisbane, QLD)
Recommend: Recommend
Overall rating:

"Fabulous way to travel "

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2014
APR
30
Harry (Berriedale)
Recommend: Recommend
Overall rating:

"The only way to travel to France!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Travelling on the Eurostar is never a bother. Quick movement through Customs and Immigration, a chance for a coffee and pastries in the restaurant before boarding and then you are away in comfort and with speed.

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2014
APR
16
Iain (Ringwood North, VIC)
Recommend: Recommend
Overall rating:

"Third time using the Eurostar and it still is impressive"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

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2014
APR
15
Geraldine (Fairview Park, SA)
Recommend: Recommend
Overall rating:

"Great value for money and lovely smooth trip."

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

On the way to my favourite city on the planet - Paris - what's not to like! The trains are always on time and never had any problems with immigration or boarding.

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2014
MAR
14
Adrienne (Auckland)
Recommend: Recommend
Overall rating:

"Smooth travelling and comfortable."

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

When we arrived at St Pancras we had a very smooth transfer, through customs to climbing on board. Was a very enjoyable trip, good refreshments available.

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2014
JAN
17
Nereda (Matcham, NSW)
Recommend: Recommend
Overall rating:

"Great way to travel from Paris to London fast!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 3/5

The Eurostar was fast and comfortable. The train itself was a little old and worn, however the food was great, and the staff were fantastic. I'd certainly recommend going on Eurostar.

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2014
JAN
17
Jennifer.Carroll (Helensburgh, NSW)
Recommend: Recommend
Overall rating:

"A great trip"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

A great train ride I wish we had booked Eurostar the whole way.

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2013
DEC
29
brian (mornington, VIC)
Recommend: Recommend
Overall rating:

"Improved signage in Paris from the Metro"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
DEC
23
Stephen (Ashfield, NSW)
Recommend: Recommend
Overall rating:

"Great experience, on time and so easy to use."

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
NOV
18
Rowena (Golden Grove, SA)
Recommend: Recommend
Overall rating:

"Great experience on the Eurostar!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
NOV
17
Margaret (Christchurch)
Recommend: Recommend
Overall rating:

"Exceptional service"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I needed assistance to get on and off the train and I was very impressed indeed with its availability, helpfulness and quality

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2013
NOV
12
Paula (Carlton, NSW)
Recommend: Recommend
Overall rating:

"Easy to use and better than flying!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
NOV
01
Robert (St Ives, NSW)
Recommend: Recommend
Overall rating:

"Great trip "

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

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2013
OCT
17
David (Flinders View, QLD)
Recommend: Recommend
Overall rating:

"This was one of the best things my wife and I did as the experience was awesome."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Travelling from Paris to London is extremely efficient, fast and well priced. Not knowing what to expect, we found passing through both the French and British Customs and Immigration to be easy and straight forward. Even though the speed of the train is fast, it still does not detract from the scenery. In fact, out of a 2.5 hour trip, only 20 minutes is spent travelling through the tunnel of the English Channel. One thing very noticeable is how quiet and smooth the ride is. In our opinion, it is far better travelling this way than by plane - especially cost wise. It is very hard to find fault with this service. As far as faults go, our only concern is the lack of storage space for the larger luggage bags situated at the ends of each carriage. However; the overhead luggage shelves are very generous which easily accommodate medium and carry-on (aircraft) luggage. There is also another smaller shelf under the overhead shelf for smaller items such as coats etc. For the experience and the ease of travelling from Paris to London, we are so pleased that we travelled by Eurostar Fast Train.

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2013
OCT
11
Peter (Fitzroy, VIC)
Recommend: Recommend
Overall rating:

"Efficient as always but the cars are becoming a little worn on some of the journeys"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Eurostar delivers what we needed - on time, safe, as planned travel, ensuring links to connecting routes can be met easily.

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2013
OCT
06
Robert (Kunyung, VIC)
Recommend: Recommend
Overall rating:

"Very reasonable cost and easy to use."

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2013
OCT
02
Paula (Beckenham, WA)
Recommend: Recommend
Overall rating:

"Different way to travel, rather than flying."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The train service was well organised. A little different from using aircraft, as bags are searched for sharp items. Usually one can put that in the checked bags, but as bags travel with you, one should be aware that you may loose items eg. Knives, etc.

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2013
OCT
01
George (Kew, VIC)
Recommend: Recommend
Overall rating:

"Only way to travel between London and Paris."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Check-in at London seemed a little haphazard, but the trip was most enjoyable.

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2013
SEP
28
Chris (New Zealand)
Recommend: Recommend
Overall rating:

"Fantastic! Ears felt a little strange at first."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
SEP
27
Paul (CHELTENHAM, VIC)
Recommend: Recommend
Overall rating:

"Clean, comfortable and easy to use."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Ckeck in was tedious and took nea rly as long as the journey.

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2013
SEP
27
Vincent (Cobram, VIC)
Recommend: Recommend
Overall rating:

"First time on Eurostarand exceed expectations"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
SEP
26
Steven (Nelson)
Recommend: Recommend
Overall rating:

"Punctual, clean, fresh and fast."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
SEP
20
Kwaku (Canberra, ACT)
Recommend: Recommend
Overall rating:

"It was a great experience travelling on the Eurostar. "

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
SEP
18
Carol (Tynong North, VIC)
Recommend: Recommend
Overall rating:

"It was a pleasure to travel in Eurostar comfort. The staff were great. Thank you!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

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2013
SEP
13
Rosalie (Sandringham, VIC)
Recommend: Recommend
Overall rating:

"Lovely way to travel with a great meal thrown in."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
AUG
30
brendan (watsonia, VIC)
Recommend: Recommend
Overall rating:

"great time on eurostar"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

loved everything about the trip, easy check in, friendly staff,comfy seats,great selections of food and drink, it was good that the staff could answer any questions about london connections

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2013
AUG
29
Christopher (Lindisfarne)
Recommend: Recommend
Overall rating:

"easy to use "

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

I found the service much easier than flying quicker and more friendly and not having the hassles of going through the airport immigration queues which take forever

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2013
AUG
28
Dustin (Sydney, NSW)
Recommend: Recommend
Overall rating:

"The Eurostar is a magic way to travel! the restaruant car is terrific, the speed is brilliant and it is very comfortable."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
AUG
25
Donald (Auckland)
Recommend: Recommend
Overall rating:

"Excellent way of getting from Paris to London"

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
AUG
23
LYNNETTE (ESSENDON, VIC)
Recommend: Recommend
Overall rating:

"WONDERFUL TRIP"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

It was a pleasure to travel with Eurostar. The train was clean, the staff were efficient and very friendly and everything ran like clockwork. Would highly recommend this mode of transport.

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2013
AUG
22
Mrs (Yeppoon, QLD)
Recommend: Recommend
Overall rating:

"Terrific trip on Eurostar as always"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
AUG
21
Ivan (Wellington)
Recommend: Recommend
Overall rating:

"Fast"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The Eurostar from London to Brussels and return was very efficient and fast! Probably quicker than flying the same route, as you get your own luggage and get off the train when it's stopped. I forgot the part where you are in the Channel Tunnel was just under 30 mins, so you don't miss out on much scenery.

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2013
AUG
20
Janet (Auckland)
Recommend: Recommend
Overall rating:

"Such convenience and ease of getting to Paris"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
AUG
05
Caterina (Fairfield, NSW)
Recommend: Recommend
Overall rating:

"Beautiful and comfortable journey will definitely do this again"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The journey was perfect and extremely comfortable. We travelled first class and were amazed how good it was for the price we paid, definitely value for money. The service, food and beverage was great the only disappointment is that it was all over in two hours. My children had plenty of room to draw, read and relax, the only problem is I forgot to order a child's meal however, the staff did accommodate as best they could. Beautiful way to see Europe and will definitely travel this way next time we head overseas.

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2013
JUL
29
Joshua (Dunedin)
Recommend: Recommend
Overall rating:

"efficient way to get from london to paris."

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Easier and more comfortable than flying (the train was easy to manage with luggage, rather than having to check baggage if flying). Pleanty of room in 1st class.

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2013
JUL
18
Alan (Kellyville, NSW)
Recommend: Recommend
Overall rating:

"Best way to do London to Paris"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The service was quick and efficient. The location of entry and exit excellent

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2013
JUL
17
Robert (Brisbane, QLD)
Recommend: Recommend
Overall rating:

"It does what you want efficiently and without fuss."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
JUL
16
Martin (Hawthorn, VIC)
Recommend: Recommend
Overall rating:

"Wonderfully relaxed way to cross the channel"

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Eurostar provide a fast efficient and relaxed way to travel France/UK. Only slight inconvenience was getting through the customs/immigration at Paris Gare du Nord. You get a fairly detailed landing card to fill in, but there are no tables to write at and it ws very crowded. great train, and nice food provided free in first class.

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2013
JUL
04
Brenton (Balwyn North, VIC)
Recommend: Recommend
Overall rating:

"It was an easy and fast way to get to paris"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
JUL
03
Margaret (Barack Heights, NSW)
Recommend: Recommend
Overall rating:

"Eurostar to Paris scenic trip enjoyed "

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 5/5

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2013
JUN
23
Peter (Burradoo, NSW)
Recommend: Recommend
Overall rating:

"Nice journey"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
JUN
14
Stephen (East Perth, WA)
Recommend: Recommend
Overall rating:

"Only way to go to Europe."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

A great train trip from start to finish. Leave time to enjoy a glass of champagne at St. Pancras before boarding a great start to the trip. Good food and service in premium standard. Comfortable seating.

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2013
JUN
03
Kathryn (Norman Park, QLD)
Recommend: Recommend
Overall rating:

"Punctual and pleasant ride."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Did not realise that food was included so a real bonus/surprise.

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2013
JUN
03
Sandra (Coombabah, QLD)
Recommend: Recommend
Overall rating:

"Best way to travel to Paris and back in one day"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

This was my third Eurostar trip in 3 years and I wouldn't travel any other way between these 2 cities.

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2013
MAY
24
Mr George Gifford (Miranda, NSW)
Recommend: Recommend
Overall rating:

"More efficient than air travel"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Would advise travellers to always consider the benefits of Eurostar over other methods when travelling between Europe and Britain

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2013
MAY
11
Debra (Warnbro, WA)
Recommend: Recommend
Overall rating:

" I would Definatately travel again on the Eurostar."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Really enjoyed our trip from Paris To London on Eurostar. It was a nice change from flying just sat back and enjoyed the view.

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2013
MAY
03
Elizabeth (Hope Valley, SA)
Recommend: Recommend
Overall rating:

"What a fantastic way to travel between London and Paris. Easy to use, easy to access, no long queues, fantastic"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
APR
08
Andrew (Alfredton, VIC)
Recommend: Recommend
Overall rating:

"A very smooth and comfortable ride, would use again and recommend to anyone."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
JAN
14
Ken (Toowoomba, QLD)
Recommend: Recommend
Overall rating:

"Convenient, comfortable, easy to do, quick."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
JAN
03
Ann (Isle of Capri, QLD)
Recommend: Recommend
Overall rating:

"easy to use and convient way to travel"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
DEC
27
Craige (Carindale, QLD)
Recommend: Recommend
Overall rating:

"Excellent value for money, reliable."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
DEC
19
Philip (Waterford, WA)
Recommend: Recommend
Overall rating:

"So fast and really good onboard staff and facilities. Point to point Eurostar is faster than flying and prebooking makes it easy"

Value for money: 5/5
Ease of use: 3/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Remember to allow plenty of time for the taxi trip to the station. Remember there is customs and immigration ahead of boarding and the ques can be long. We just made it

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2012
NOV
20
Jill (Greenfields, WA)
Recommend: Recommend
Overall rating:

"Really enjoyed the experience."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

The "Chunnel" was on my Bucket List, so was pleasantly surprised at the lovely state of St Pancras Station. Then the efficiency of getting onto the platform and the way it was all handled geting onto the train. The trip itself was very relaxing and our breakfast more than adequate. A pity Gare du Norde in Paris, didn't come up to the standard as St Pancras, but that was OK as we weren't getting on that end!

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2012
NOV
13
Sara (Croydon Park, NSW)
Recommend: Recommend
Overall rating:

"very economical, on time, comfortable and highly recommendable"

Value for money: 5/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

as above! no complaints at all

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2012
NOV
09
JOHANNA (KALLISTA, VIC)
Recommend: Recommend
Overall rating:

"Was worried about going under the channel but in the end managed to miss going through the 20min tunnel trip. Not sure how one minute in England next in France"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
NOV
03
Patricia (Belmont, VIC)
Recommend: Recommend
Overall rating:

"Easy- centre to centre city trip."

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Easy and convenient. No trips to distant airports. Just travel from the centre of Paris to the centre of London. A great way to go. I wish we had TGV / Eurostar type trains in Australia. Much more relaxing than flying.

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2012
OCT
30
Stephen (Mt Warrigal, NSW)
Recommend: Recommend
Overall rating:

"Easy efficient and train was nice"

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
OCT
29
Eleanor (Brisbane, QLD)
Recommend: Recommend
Overall rating:

"Very good service .Need to announce Lille Station clearly."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
OCT
21
Rod (Onehunga)
Recommend: Recommend
Overall rating:

"The ONLY way to travel between London and Paris."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

An excellent experience! I had the opportunity to travel 3 times and the service was as good as on an airline, but it was a train, and train travel is the only way to go in Europe.

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2012
OCT
20
Graeme (Ainslie,, ACT)
Recommend: Recommend
Overall rating:

"Great experience, from time of booking in Australia to boarding and the travel- excellent! And that is without qualification."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
OCT
18
Lynne (Mortdale, NSW)
Recommend: Recommend
Overall rating:

"Excellent service. Best way to get to France quickly"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Great service; very convenient and efficient. Rail Plus service was terrific

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2012
OCT
18
Patrick (Frankston, VIC)
Recommend: Recommend
Overall rating:

"Very convenient from London to Paris"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

My wife and I had a most comfortable trip to Paris from London. Very quick . Did not realise that we been through the chunnel until we were in France. 20 mins to go through the chunnel. Will recommend to anyone, safe the hassel of going to the airports. City centre to City centre in no time.

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2012
OCT
17
Mark (East Melbourne, VIC)
Recommend: Recommend
Overall rating:

"Great easy experience"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
OCT
14
neil (corio, VIC)
Recommend: Recommend
Overall rating:

"very good, nice and clean,"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

could do with a bit more leg room for people that are 6 foot and taller.

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2012
OCT
06
Josephine (Christchurch)
Recommend: Recommend
Overall rating:

"Very easy journey. staff were lovely"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
OCT
04
JULIO (Queenstown, SA)
Recommend: Recommend
Overall rating:

"Second time on Euro Star both fantastic trips 5 star all round most enjoyable trips by my wife and I "

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We travelled last year Paris to London recently London to Paris both great journeys Trains very clean plenty of space, Seats and for luggage, very quiet and smooth ride staff were very friendly to speak to and courteous to us Aussies This last trip there were 6 of us travelling together with plenty of luggage and ALL gave the train service the BIG thumbs UP well done Euro Star Hope we can come back and ride the train again in the future from Julio and Deidre from Aussieland

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2012
OCT
03
Michael (BROOKFIELD, QLD)
Recommend: Recommend
Overall rating:

"loved Eurostar"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
OCT
02
Rob (Auckland)
Recommend: Recommend
Overall rating:

"Fast but watch the time zones"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We went from St Pancras to Lille....all was good till we got a couple of mins warning that we were almost at Liile....we hadnt realised we had crossed a time zone and lost an hour so we almost ended up in Brussels!

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2012
SEP
25
Elaine (Sorrento, VIC)
Recommend: Recommend
Overall rating:

"First time on Eurostar. I thought it was great!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
SEP
23
Ian (Oakleigh, VIC)
Recommend: Recommend
Overall rating:

"Very enjoyable experience"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Great way to get to London from Paris so much easier than flying. We went first class highly recommend if this is an option. Great comfy seats lovely lunch awesome service, loved it actually.

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2012
SEP
17
Sonia (Mission Beach, QLD)
Recommend: Recommend
Overall rating:

"The best way to travel. Standard Premium was worth the extra little cost"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
SEP
15
Donald (Mandurah, WA)
Recommend: Recommend
Overall rating:

"Stress free journey"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

The air conditioning failed in the car we were travelling in so we were moved to another car.No problems for us but if the train had been full that would have caused some discomfort for some I would imagine.Also got caught by being told at the Info counter in Brussels Midi that our Eurostar ticket was ok for "anywhere in Belgium" when in fact it wasn''t at all.This resulted in us being bailed up by a very pleasant(luckily I might add) ticket inspector half way to Bruges who explained that there were in fact two types of Eurostar tickets,one with and one without anywhere status.We duly paid our fare and that was that.

Moderator: "Thank you for your feedback. There are All Belgian Station tickets available on Eurostar- your fare type will say 'ABS' next to it in these cases."

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2012
SEP
15
Susan (Mount Macedon, VIC)
Recommend: Recommend
Overall rating:

"the best way to travel inter country without any of the tediousness of airport travelled"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
SEP
13
Dr (Waverley, NSW)
Recommend: Recommend
Overall rating:

"First time, hopefully not the last."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Efficient and friendly check-in, high standard continued by on-board staff who were first class, comfy seating, efficient transport, signage user-friendly, overall pleasant experience.

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2012
SEP
07
Sharon (Bundamba, QLD)
Recommend: Recommend
Overall rating:

"Great trip to Paris!!!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The only thing I didn't like was the passengers being treated and herded like cattle while waiting to board to train in Paris!

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2012
SEP
06
Sharon (Swan Hill, VIC)
Recommend: Recommend
Overall rating:

"No hassle travel."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I have travelled on the Eurosrar twice now & both times I have experienced a relaxing trip. The train is clean, comfortable & from my experience runs on time. We travelled on a Eurail pass which makes the tickets very affordable.

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2012
SEP
01
Joanne (Brighton, VIC)
Recommend: Recommend
Overall rating:

"Easy and convenient"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

fantastic way to get to Paris. Get dropped right in the heart of town without having tonfight taffic form the airport. Saves time and effort.

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2012
AUG
31
M (Grays Point, NSW)
Recommend: Recommend
Overall rating:

"Good Alternative"

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Not a bad way to travel and just as quick as flying almost.

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2012
AUG
23
Mary (Belmont, QLD)
Recommend: Recommend
Overall rating:

"my first time on Eurostar and I was most impressed"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

St Pancreas station was super clean, staff friendly and very helpful to a first time traveller I would have no hesitation in recommending Eurostar and the services of railplus. I was in France in 1.5 hrs and aM enjoying the sunshine. The return journey will be by Eurostar and not plane

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2012
AUG
13
Glenda (McDowall, QLD)
Recommend: Recommend
Overall rating:

"Easiest way to travel from Paris to London."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
AUG
13
Sandra (Biggera Waters, QLD)
Recommend: Recommend
Overall rating:

"Best way to travel from London to Paris"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
AUG
13
andrew (Bentleigh, VIC)
Recommend: Recommend
Overall rating:

"better than plane any day"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Fantastic, thanks for the railplus

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2012
JUL
25
Shaun (Bedford, WA)
Recommend: Recommend
Overall rating:

"Great way to travel"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Great way to travel from Paris to London. Good value, very fast.

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2012
JUL
23
Ann (Parkville, VIC)
Recommend: Recommend
Overall rating:

"Terrific: far better thank flying!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
JUL
22
Geoff (North Balwyn, VIC)
Recommend: Recommend
Overall rating:

"Everything ran like clockwork"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We caught the first Eurostar train of the day to London to visit an exhibition at Buckingham Palace and came back in the evening of that day. Everything ran smoothly despite some time spent queueing at Gare du Nord ( presumably because it was the first train of the day) The service in the train was excellent and the staff most helpful and obliging. On the way back to Paris one of the staff went to find out the Wimbledon mens final results for us when we asked her if she knew who had won It was an excellent day. We will be travelling by train in Europe again next year and will definitely use Rail plus for our travel arrangements

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2012
JUL
17
Anonymous (Caves Beach, NSW)
Recommend: Recommend
Overall rating:

"Not as good as previous trip from Bruxelles to London but still good"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
JUL
12
Grant (Wellington, NZ)
Recommend: Recommend
Overall rating:

"Great fast trip to London"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

The only negative comment I have about the Eurostar was the storing of your luggage. Unfortunately we had to store our luggage in another carriage, not an easy thing when traveling with children. I think it would be better ift when you boarded you hand your luggage to an attendant who stores and stacks instead of passengers doing it themselves as this process was uncomfortable.

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2012
JUL
12
Mr Anthony Cascarino (Narellan Vale, NSW)
Recommend: Recommend
Overall rating:

"Great trip, only comment is the congestion at London's Victoria Station and not enough seating for passengers who have to be at the station early, due to having to check out of hotels early, and be at the station waiting to board. "

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Accidentely boarded an earlier train (Eurostar) and tookour seats, and when the train had left the station an attendant said we had the wrong seats, but was so accommodating he put us in first class an upgrade not expected...to our double advantage we had upgrade and earlier arrival in Paris...Thank you all for the service. Tony Cascarino

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2012
JUL
11
Jan (Ferny Grove, QLD)
Recommend: Recommend
Overall rating:

"Best way to travel from Paris to London"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We have used the Eurostar previously and love the ease of travelling onboard. Much easier than spending hours in airports.

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2012
JUL
10
Rosalie (Redcliffe Perth, WA)
Recommend: Recommend
Overall rating:

"Great experience , "

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

The train is agreat way to go to between Paris from london , convenient and comfortable. The check-in could be better from Both ends. In Paris the taxi service from the station is very slow, Waited over an hour, which was disappointing. We took an early train to maximize our time in Paris. London taxi service much better.

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2012
JUL
08
Natalie (Ourimbah, NSW)
Recommend: Recommend
Overall rating:

"Great way to travel"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Excellent service and very simple process to enter France from London, loved it would travell this way again, you arrive in the middle (close to) the center of Paris. Eurostar great train ride, no problems with the service.

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2012
JUL
08
David (Altona, VIC)
Recommend: Recommend
Overall rating:

"hassle free travel"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

It is easier and better than flying

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2012
JUL
07
carolyn (collaroy, NSW)
Recommend: Recommend
Overall rating:

"best way to get from Paris to London"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

the departure lounge could do with a little organising. both queues end up in a mess

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2012
JUL
06
Mrs (Tullamarine, VIC)
Recommend: Recommend
Overall rating:

"Best way to travel in Europe"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The only way to travel in Europe....this is our third time over to Europe in 5 years and we always use the trains....they are always on time and you can get to just about anywhere you want to.

Moderator: "Thank you for your positive comments. And lucky you going to Europe 3 times in 5 years. So much to see over there."

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2012
JUL
06
Gary (Cheltenham, VIC)
Recommend: Recommend
Overall rating:

"Quickest way from London to Brussels"

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The train runs from central London to central Brussels in comfort. Operates similar to an airport for access, but without the hassle of a major trip to/from the airport. Very timesaving way to travel.

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2012
JUL
06
ROSSI (Hampton-Park, VIC)
Recommend: Recommend
Overall rating:

"London to Paris, Eurostar is the way to go!"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Seen some pax with slightly cheaper tickets. The buffet coach has limited choice of food - but includes a bowl of mixed salad with homus. Be one of the first one to go or be prepared to wait... all in all eight out of ten.

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2012
JUL
05
Liz (Hope Valley, SA)
Recommend: Recommend
Overall rating:

"Eurostar is the only way to travel throughout Europe. It's quick, efficient and great value for money."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Moderator: "Thank you for your positive comments. The Eurostar is a great train to get to/from the UK to Europe in a few hours."

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2012
JUL
03
Fiona (Hawkes Bay)
Recommend: Recommend
Overall rating:

"Easy convenient way to travel to Paris"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 3/5

Our trip over was okay, but the return was quite rushed. Our seats had been sold to other passengers as well who had missed previous train. However the conductor upgraded us to a private first class room, which was naturally a great improvement.

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2012
JUL
01
Judith (New Zealand)
Recommend: Recommend
Overall rating:

"Better than flying as you see the country along the way."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Problem with not enough room for heavy bags when travelling from one country to another, and difficult to get them on and off the train.

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2012
JUN
25
J S (Clayfield, QLD)
Recommend: Dont recommend
Overall rating:

"Very smooth journey"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 3/5
Cleanliness: 5/5

The train was delayed at least 20 minutes due to some problem and made connections tighter at St Pancras.

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2012
JUN
25
john (cammeray, NSW)
Recommend: Recommend
Overall rating:

"Best train journey in europe"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

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2012
JUN
24
Geoff (Sydney, NSW)
Recommend: Recommend
Overall rating:

"An efficient and relaxed way to get to the middle of Paris! "

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

My wife and I have usedthe Eurostar three times before. The trains are always absolutely on time, the connections easy to achieve, and the staff friendly and helpful. A wonderful way to travel.

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2012
JUN
23
Helen (Miranda, NSW)
Recommend: Recommend
Overall rating:

"Excellent service and very user friendly compared to European airline travel"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

With check in time only thirty minutes prior to departure and short fast moving queues for passport control and luggage scanning this is so much easier than flying short distances in Europe.

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2012
JUN
18
Fiona (Runcorn Brisbane, QLD)
Recommend: Recommend
Overall rating:

"a wonderful, convenient way to travel France"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Why rent a car and worry about driving, petrol, parking when you can jump on a train and watch the world go by, getting to your destination to the nearest minute. I would not travel France any other way.

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2012
JUN
15
Margaret (Portarlington, VIC)
Recommend: Recommend
Overall rating:

"It was an easy and enjoyable way to travel between London and Paris"

Value for money: 5/5
Ease of use: 3/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The only difficulty was luggage. No way to book luggage through - difficult to lift bags into the overhead holders. A very strong young man was kind enough to help!

Moderator: "There are also baggage areas at the end of the cars for suitcases."

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2012
JUN
15
Tom (Auckland)
Recommend: Recommend
Overall rating:

"Efficient, fast train with good service, but bad food and no wifi internet"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We took the train from London to Paris, it took just over 3 hours - very efficient service and a very smooth train ride. Only gripe I have is the lack of internet and the terrible food provided. Otherwise faultless.

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2012
JUN
08
Graham (Auckland)
Recommend: Recommend
Overall rating:

"Great trip to Paris and back"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
JUN
07
Bernard (Applecross Perth, WA)
Recommend: Recommend
Overall rating:

"As good as always"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
JUN
04
Virginia (Foster, VIC)
Recommend: Recommend
Overall rating:

"The Eurostar is amazing"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

This train is amazing in its speed and convenience to hop between Paris/London or Brussels/London. Note there are only 3 classes now on the Eurostar and only Business Premier (which is awfully expensive) allows you access to the lounge at the terminal. However Standard premier is excellent value with lots of leg space and drink and food included in the price. Standard you have to buy your food/drink and leg space is more restricted but hey it is only 2 hours ! Do try and book in advance as far as possible as you get some great deals. Also try to avoid the Monday and Friday commute rush times of people working in London for the week or having a weekend away.

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2012
JUN
04
Leanne (Taroona)
Recommend: Recommend
Overall rating:

"International travel without the 3 hour lead time!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 4/5
Cleanliness: 4/5

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2012
JUN
03
Kay (Mt Riverview, NSW)
Recommend: Recommend
Overall rating:

"It is the best way to cross the Channel!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The train was very comfortable and clean and I'd recommend it to everyone.

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2012
JUN
01
Maria (Keysborough, VIC)
Recommend: Recommend
Overall rating:

"Eurostar is very efficient from start of travel, we almost wished to travel longer"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

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2012
JUN
01
shaun (Stirling, SA)
Recommend: Recommend
Overall rating:

"A very smooth, quiet ride."

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
MAY
29
Franco (Osborne Park, WA)
Recommend: Recommend
Overall rating:

"Nice change from plane travel - a lot more comfortable"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
MAY
28
Michelle (Hamilton)
Recommend: Recommend
Overall rating:

"Excellent. Well worth the 1st class upgrade too."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
MAY
25
Cecilia (Oxley, ACT)
Recommend: Recommend
Overall rating:

"best, least stressful way to travel between London and Paris."

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2012
MAY
24
Christopher (New Zealand)
Recommend: Recommend
Overall rating:

"For us it was a very convenient way to to get to UK."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

All went smoothly, no problems. Would recommend to others and use Eurostar again.

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2012
MAY
21
Katherine (Labrador, QLD)
Recommend: Recommend
Overall rating:

"Quick and easy way to see Paris if you only visiting for a short time. Go over spend the day in Paris and back to London. "

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
MAY
14
Andrew (Palm Beach, QLD)
Recommend: Recommend
Overall rating:

"A very efficient way to go."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
MAY
09
Kerrian (Wellington)
Recommend: Recommend
Overall rating:

"Eurostar was awesome"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
MAY
08
Helen (Newport, QLD)
Recommend: Recommend
Overall rating:

"Fast, easy and very comfortable"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Bit of a problem finding room for baggage.

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2012
MAY
07
Steven (Charnwood, ACT)
Recommend: Recommend
Overall rating:

"Great experience"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Despite the line of people to get on being a bit slow the staff were helpful and the experience was not onerous. The ride was quiet and comfortable ad the staff attentive. Happy with the experience.

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2012
MAY
02
Peter (North Sydney, NSW)
Recommend: Recommend
Overall rating:

"perfect. simple, no fuss, no hassle."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
MAY
01
Brian (Buderim, QLD)
Recommend: Recommend
Overall rating:

"easy comfortable travel"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
APR
20
Gilbert (Penrith, NSW)
Recommend: Recommend
Overall rating:

"Seat was next to a window, not a wimdow so I couldn't see the scenery."

Value for money: 5/5
Ease of use: 3/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Boarding the train was a bit of a hassle as I can't walk long distances and there appeared no one was around to help me. This is my first time traveling on the train but could not see the countryside as I had hoped because our view was blocked by a very wide window pillar. There were four of us traveling together, the other two had a very good view from their window. I wanted to take lots of photos to show the family back home in Australia, but this was not possible.

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2012
APR
20
Catherine (Melbpurne, VIC)
Recommend: Recommend
Overall rating:

"Very enjoyable journey, would do again happily!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Very enjoyable trip, time passed quickly & the food provided was of great quality. Was quite suprised that we received food on such a short (2hr) trip. We were well looked after. Would happily use again, & recommend to friends/ family in future.

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2012
APR
20
Michael (Enmore, NSW)
Recommend: Recommend
Overall rating:

"Fast, efficient, easy to use, pleasant staff, on-time."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

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2012
APR
19
Miss (Rotorua)
Recommend: Recommend
Overall rating:

"Fast, on time, Yum food, would use again, would have been cheaper to take a plane but went for the expereince."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
APR
14
Laura (Reservoir, VIC)
Recommend: Recommend
Overall rating:

"Fast smooth ride, very comfortable"

Value for money: 5/5
Ease of use: 3/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I found the Eurostar an enjoyable train ride from Paris to London, the journey was very quick and comfortable. The only negative I have is when I arrived at Gare De Nord train station, I arrived with ample time before my train departed, however, I constantly kept an eye on the departure times screen and the platform for the train was never displayed. It was not until about 15 mins before departure time that I heard an unclear announcement that my train was calling for final check-ins. By the time I found my way to the check-in which was located on the first floor I was too late to check-in and missed my train. The lady at the check-in was kind enough to put me on the next train free of charge, however, I was on stand-by and had to wait until everyone was seated then I was able to take the remaining available seats. My advice is to listen carefully for the announcements. But all in all, the Eurostar is a scenic and fast way to get to London.

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2012
APR
06
Adrian (Subiaco, WA)
Recommend: Recommend
Overall rating:

"very nice, worth the upgrade to premium"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
APR
05
Richards Family (Canterbury)
Recommend: Recommend
Overall rating:

"Speedy trip, we blinked and missed the tunnel! Comfortable seats. Check in was efficient . Best part is leaving the centre of one major city and popping up in the centre of another major city."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We thought it was an excellent mode of transport to get from one major city to another in a completely different country. Less mucking around than flying and waiting in airport departure lounges. Luggage with you the whole way so no waiting to collect it on a carousel.

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2012
MAR
31
Jessica (Sydney, NSW)
Recommend: Recommend
Overall rating:

"Efficient and Stylish"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The Eurostar is great it's located in the middle on London and Paris. Caught both trains. Would recommend to anyone.

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2012
MAR
26
Sonia (Wairoa)
Recommend: Recommend
Overall rating:

"Stress free travel from London to Paris"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 5/5

Tip - standard class is okay if you are travelling light - but it is worth the extra euros to get a first class seat - more space for you and your luggage.

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2012
MAR
09
Simon (Holt, ACT)
Recommend: Recommend
Overall rating:

"The Eurostar is a star when travelling around - takes all the hassle out of Europe travel."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Sensation fun and fast.

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2012
FEB
19
Victoria (east tamaki)
Recommend: Recommend
Overall rating:

"great value for money"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

had a great time on the Eurostar the trip was amazing and very fast from Paris to London

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2012
FEB
04
Rosemary (Manly, NSW)
Recommend: Recommend
Overall rating:

"Great efficiency and trip."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Great trip to uk from Paris.

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2012
JAN
27
Kate (Kensington, SA)
Recommend: Recommend
Overall rating:

"Best way to travel from London to Paris!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
JAN
26
Geoffrey (Mout Waverley, VIC)
Recommend: Recommend
Overall rating:

"A very comfortable way to travel"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

A very comfortable and easy to use service. It certainly took the hassle out of travel from Paris to Brussels for us.

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2012
JAN
24
Therese (Mcdowall, QLD)
Recommend: Recommend
Overall rating:

"great way to get across the channel"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

it is worth booking first class for the additonal room and the great service, and reasonable cost

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2012
JAN
20
Barbara (Melbourne, VIC)
Recommend: Recommend
Overall rating:

"Best way to book rail travel "

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Very easy to book online all confirmations sent by email, pick up by registered post from post office within2 days.E Vouchers sent by email and very easy when you get to destination to use the ticket machines to print out tickets keeping in mind you will need your credit card to access the tickets. It will not charge your credit card.Take your E Voucher with you so all the numbers can be put into the ticket machine.. Easier to do it a day before you travel as sometimes there are ques for the machines if it is peak period.

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2012
JAN
07
Yvonne (Buderim, QLD)
Recommend: Recommend
Overall rating:

"Very quick and easy way to travel."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
JAN
05
matt (south yarra, VIC)
Recommend: Recommend
Overall rating:

"best way to travel to paris"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Travel from London by Eurostar to Paris is in my opinion the only way to do it.It is excellent. A short cab ride to St Pancras station in London - a minimum of fuss going through customs / baggage - then easy boarding into your carriage. A relaxed train ride reading the papers and then you are there. A cab from Garde du Nord to your hotel and all is well. Compare this to the dramas associated with flying from Heathrow - the cost of travel to the airport - dealing with the crowds - the tiresome customs and baggage lines that take forever - the cost of getting to Paris from Charles de Gaulle when you get there etc etc.Instead of feeling relaxed you feel just the opposite.

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2012
JAN
04
Barbara (Melbourne, VIC)
Recommend: Recommend
Overall rating:

"FANTASTIC very easy to use. staff at gare du nord very helpful"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

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2011
DEC
22
Joanne (Brigadoon, WA)
Recommend: Recommend
Overall rating:

"Fantastic first class "

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Only disappointment was that to have inernet you must have a local sim card for yr phone. So WiFi is not available unless you are on roaming with travel sim very expensive

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2011
DEC
14
heather (albury, NSW)
Recommend: Recommend
Overall rating:

"Eurostar was a great way to travel,it takes you back to the days of comfort and relaxation."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

After having had 12 different flights in""cattleclass"it was fantastic to sit back on comfortable seats with plenty of leg room.A meal and drinks were served by very pleasant staff.It was a little difficult to get our luggage on and off but there was staff to assist us.St Pancras International is a great railway station with lots of shops and cafes.There are also baggage storage facilities available.

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2011
DEC
04
Judith (St Leonards, VIC)
Recommend: Recommend
Overall rating:

"First time ever on Eurostar. Good experience. Would use it again."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
DEC
02
Dr Susanne (Clarence Park, SA)
Recommend: Recommend
Overall rating:

"easy to use, efficient"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

An Australian travelling in the UK on business, I decided to use Eurostar to get to Paris for some sightseeing and for the commencement of the return flight to Australia. It was very simple and easy, I got a very cheap deal by booking online and travelling early in the morning. My only regret was that it was so fast I regretted not being able to see the countryside. However a great service

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2011
NOV
21
Peter (Patterson Lakes, VIC)
Recommend: Recommend
Overall rating:

"3rd time we use Eurostar and departing now from St Pancrsa makes it even more enjoyablen"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
NOV
18
Reginald (Belmont, WA)
Recommend: Recommend
Overall rating:

"Quickest travel between Paris and London"

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Directions to check in could have been a lot clearee

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2011
NOV
16
Terese (Essendon, VIC)
Recommend: Recommend
Overall rating:

"The trip on the Eurostar was brillant, loved it!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
NOV
04
James (Sandringham, NSW)
Recommend: Recommend
Overall rating:

"Its a very convenient, fast and comfortable way to travel between London and Paris."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 3/5

Eurostar is certainly a much better way to travel between London and western Europe than flying. Its convenient, fast, and check in is a breeze compared to what happens at airports these days. There is a lot to see watching the scenery go from a large carriage window rather than being contained in an aluminium cylinder about eight kilometers in the sky seeing nothing. However, the interior of the carriages do need a bit of sprucing up.

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2011
OCT
30
HELEN (Balwyn, VIC)
Recommend: Recommend
Overall rating:

"the only hassle free method of crossing the Channel"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
OCT
25
Geoff (Sefton Park, SA)
Recommend: Recommend
Overall rating:

"Everyone should try Eurostar"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I fdound using Eurostar to be a most enjoyable experience. It was an efficient service and was a much easier way of travel than air with its long waits at airports

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2011
OCT
25
Pamela (Clunes, VIC)
Recommend: Recommend
Overall rating:

"Fast, reliable and comfortable service to Paris!"

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I liked everything about the train except having to drag my luggage from one end of the platform to the other. I am 64 and getting it on and off the actual train was difficult. My friend is 52 and she had as much difficulty getting a heavy suitcase on board.

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2011
OCT
19
Heather (Darwin, NT)
Recommend: Recommend
Overall rating:

"Much better than the ferry- or flying even !"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
OCT
16
Jenny (Blaxland, NSW)
Recommend: Recommend
Overall rating:

"fantastic transport method..better than flying!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The Eurostar offers a very convenient way of transferring from the centre of London to the centre of Paris (neither airport are close to the city centre). It is comfortable with more room than a plane for you and your luggage; a small meal is provided and there is easy access to the dining car. Passing through the immigration and customs desks is far quicker than at an airport. You also get to see a little of the countryside around London and Paris. Very clean and travelling time is quicker than flying.

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2011
OCT
15
Wayne (Lakelands, NSW)
Recommend: Recommend
Overall rating:

"Higly recommend travelling on Eurostar!"

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
OCT
13
Linda (Bentleigh, VIC)
Recommend: Recommend
Overall rating:

"Central London to central Paris with ease!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
OCT
10
Jacqueline (Perth, WA)
Recommend: Recommend
Overall rating:

"Comfortable, enjoyable journey. Best way to travel."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 4/5
Cleanliness: 5/5

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2011
OCT
02
robert (bundanoon, NSW)
Recommend: Recommend
Overall rating:

"Great"

Value for money: 3/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
SEP
27
Kevin (Ballajura, WA)
Recommend: Recommend
Overall rating:

"good value for our first trip to europe "

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
SEP
26
Patricia (Castlemaine, VIC)
Recommend: Recommend
Overall rating:

"Easy and relaxing"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
SEP
26
Kevin (Mosman, NSW)
Recommend: Recommend
Overall rating:

"On time, great price, fast and convenient for travel from London to Paris"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

My wife and I booked about 7 weeks in advance and scored a great fare of AUD90 each (plus small fees) on Eurostar from London St Pancras to Paris early September. Checkin and security was easy and because the various trains leave about 20-30 mins apart there were no big crowds to contend with. Left on time and arrived on time. And fast. A great experience. If arriving at Heathrow the Piccadilly Line tube takes you direct to St Pancras too which was so convenient.

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2011
SEP
19
KEITH (PANORAMA, SA)
Recommend: Recommend
Overall rating:

"Check in a breeze, comfortable eye seeing views,excellent meal service."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
SEP
16
Heather (Kingsley, WA)
Recommend: Recommend
Overall rating:

"We both felt relaxed during the trip from UK and France "

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

when we arrived at train station was so easy to get to Eurostar as there was plenty of directions on boards etc at both stations plus both stations had plenty of personel to direct you if you had every got lost .. had a most enjoyable trip both ways with the staff so pleasent and helpful .. will recommend this trip to many well worth the money .. well done Eurostar regards Heather and Steve Payne Australia

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2011
SEP
14
Tashya (Auckland)
Recommend: Recommend
Overall rating:

"Quick and easy transport from England into Europe."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
SEP
11
Annemarie (Auckland)
Recommend: Recommend
Overall rating:

"Very comfortable"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Much better than flying. Only have to be there 30 minutes beforehand and processing through Customs is very relaxed.

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2011
SEP
08
Patricia (Hamersley, WA)
Recommend: Recommend
Overall rating:

"Enjoyed the Eurostar between London and Paris - very efficient mode of transport"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
SEP
07
Malcolm (REDLAND BAY, QLD)
Recommend: Recommend
Overall rating:

"Well that was another winner.The whole exercisae was so efficiently simple"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
SEP
05
Mrs Andrea (Kalamunda, WA)
Recommend: Recommend
Overall rating:

"Great relaxed way to travel in Europe!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Our train journeys were all excellent - although getting the connections were, at times, a challenge. Travel first class on long hauls if you can - much better and more relaxed. Second class is a bun fight and the carriages are packed and hot. Recommend packing light as hauling cases up and down stairs and across platforms is draining and there is not always storeage space available. Overall, great way to travel as you arrive in the middle of the cities and don't have to travel to and from airports out of town.

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2011
AUG
21
John (Bargara, QLD)
Recommend: Recommend
Overall rating:

"Efficient and comfortable"

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
AUG
20
Janet (North Balgowlah, NSW)
Recommend: Recommend
Overall rating:

"Best value and quickest way to get between London and Paris"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Travelling by Eurostar between London and Paris is just so easy compared to travelling by plane - no having to get out to airports several hours beforehand and long shuttle rides back into the city at your destination - the way to go!

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2011
AUG
16
Sarah (Warrimoo, NSW)
Recommend: Recommend
Overall rating:

"Quick and easy to get from London to Brussells (or Paris)"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
AUG
16
Elizabeth (Lane Cove, NSW)
Recommend: Recommend
Overall rating:

"Great trip, easy, staff helpful and friendly"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I'd recommend standard premium, especially if you're travelling with children. Make sure you give yourself plenty of time to get through passport control and customs at each end. Train is fast, efficient and the staff very helpful. Great trip and we will be doing it again soon.

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2011
AUG
15
Bernard (Wheelers Hill, VIC)
Recommend: Recommend
Overall rating:

"Fast, clean efficient and enjoyable journey to Paris!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Trip was discounted with an 8 day select pass which was great value for money. Rail Plus very helpful to deal with and didn't have a hiccup in the whole trip. Eurostar was fantastic!

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2011
AUG
14
Pauline (Upwey, VIC)
Recommend: Recommend
Overall rating:

" London to Paris the easy way. Beats flying!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2011
AUG
12
Geoffrey (Mt Eliza, VIC)
Recommend: Recommend
Overall rating:

"Excellent service"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
JUL
24
Suzanne (Hawthorn East, VIC)
Recommend: Recommend
Overall rating:

"Great head rests!!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
JUL
14
Gary (Tauranga)
Recommend: Recommend
Overall rating:

"Enjoyable comfortable trip"

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We enjoyed the Eurostar very much.It was easy to use and the facilities were great.

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2011
JUL
13
Hannah (Leederville, WA)
Recommend: Recommend
Overall rating:

"Great Trip!!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
JUL
13
Janice (Auckland)
Recommend: Recommend
Overall rating:

"Enjoyed the experience on the Eurostar"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Looked up the site http://answers.yahoo.com/question - How to get from Heathrow Airport to St Pancras Railway Station on the tube. This site gave you an excellent step-by-step guide to take the tube from Heathrow to St Pancras which we found incredibly helpful.

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2011
JUL
09
Shafi (Clayton South, VIC)
Recommend: Recommend
Overall rating:

"Best way to travel in between some cities in Europe "

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I enjoyed the trip very much and rate the service as four stars. After this experience, I will be reluctant to go back into flying between London and some European cities. The Euro rail is very efficient, comfortable and convenient. The only thing missing for business travellers is on board WiFi.

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2011
JUN
30
Suellen (ALLAWAH, NSW)
Recommend: Recommend
Overall rating:

"Great. So much better than flying!!!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
JUN
28
Peter (Brisbane, QLD)
Recommend: Recommend
Overall rating:

"Such an effortless way to travel from London to Paris. Very comfortable and most affordable."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
JUN
26
Barry (Berwick, Victoria, VIC)
Recommend: Recommend
Overall rating:

"fast & comfortable book ahead for best rates"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

loved it London to Paris through the country side in 2 hours. Much better than flying Baz Deb and Haley's european vacation

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2011
JUN
20
Irene (Auckland)
Recommend: Recommend
Overall rating:

"Travel is a pleasure"

Value for money: 3/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
JUN
18
Christine (Brighton, SA)
Recommend: Recommend
Overall rating:

"Smooth, efficient and friendly service"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
JUN
10
Kristen (Millswood, SA)
Recommend: Recommend
Overall rating:

"Easy to use"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
JUN
08
Therese (Kew, VIC)
Recommend: Recommend
Overall rating:

"A very enjoyable experience."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Eurostar is a great option for travelling between Paris and London and would thoroughly recommend it to anyone considering doing so. We travelled in the first class section and found it to be very comfortable. The service was very efficient and easy to use.

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2011
JUN
06
John (Drummoyne, NSW)
Recommend: Recommend
Overall rating:

"Certainly beats the hassles of air travel"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
JUN
05
Carol (KAIAPOI)
Recommend: Recommend
Overall rating:

"Eurostar was fast enjoyed the ride."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
MAY
27
Natalina (Rowville, VIC)
Recommend: Recommend
Overall rating:

"Efficient and Easy"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2011
MAY
16
Geoffrey (Werai, NSW)
Recommend: Recommend
Overall rating:

"Very exciting and time saving"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2011
MAY
14
Morgan (West Lakes, SA)
Recommend: Recommend
Overall rating:

"A great way to travel to Paris"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

St Pancras is a fantastic place to spend time before departing London...........sadly, Gare de Nord in Paris is not in the same category.....but rather, oppressively dirty and dingy! The train travel itself was great and for seniors, the price is fantastic. We loved it and would do it again!

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2011
MAY
09
anthony (greenwood, WA)
Recommend: Recommend
Overall rating:

"eurostar leaves charles de gaulle in its tracks"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I checked in at 9.47 am and at 10.01 i was sitting in the waiting lounge area.You couldnt do that at c d gaulle.The french euro rail staff were very helpful as were the frech and english customs.On the platform there were staff helping with carriage numbers and also helping people who couldnt manage.What a great way from paris to uk. Beats c d gaulle (which is a dump anyway).

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2011
MAY
05
Ian (Traralgon, VIC)
Recommend: Recommend
Overall rating:

"Great"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Everything went as planned

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2011
APR
17
Anthony (Bendigo, VIC)
Recommend: Recommend
Overall rating:

"Its a no brainer, its easy and great value for money."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Loved the service, great value for money. I would use railplus next time and recommend them to others. We talked to loads of other travellers along our journey. And many of them had horror stories about over charging and continually paying for services they thought they had paid for...

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2011
JAN
31
Janet (Ringwood, VIC)
Recommend: Recommend
Overall rating:

"Very efficient, much quidker than air travel."

Value for money: 5/5
Ease of use: 3/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Didn't realise that our tickets wouldn't work in the automatic ticket readers. After sorting that out, everything was fine.

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2011
JAN
27
Rod (Subiaco, WA)
Recommend: Recommend
Overall rating:

"Nice enough"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Wifi should be available on board the train. The Thalys in France has it included in first class. It would be a minimal capital expense, and running cost that would easily repay.

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2011
JAN
18
Janet (Helensvale, QLD)
Recommend: Recommend
Overall rating:

"Highly efficient and comfortable way to travel to Paris"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Very comfortable and relaxing.

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2010
DEC
26
Jane (Shepparton, VIC)
Recommend: Recommend
Overall rating:

"Very convenient transport between Paris and London."

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

We went on the Eurostar this week when there was disruption due to the extreme weather. I was nervous whether we would get our connection to be in London for Christmasbut fortunately the service was pretty much back to normal on 24/12. I was actually surprised that the disruptions a few days earlier had not effected us in anyway. It was a very smooth check-in and trip to London, only taking 30 minutes extra due to the cold weather. I'd certainly use the service again.

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2010
DEC
12
robert (Ropes Crossing, NSW)
Recommend: Recommend
Overall rating:

"Better than expected"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Both me and my wife had never been on the Eurostar before and my wife was concerned but once we started the journey it was relaxing and enjoyable. My wife and I enjoyed the whole trip and we would do it again and we recommend this to anyone travelling between London and Paris just for the experience. The staff team were more than helpful both in the terminals and on the train. Many thanks..

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2010
NOV
28
MR Gregory Paton (TOORAK, VIC)
Recommend: Recommend
Overall rating:

"Exellent service - would not fly Paris /London again"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The only serious negative to the Eurostar experience is the very bad situation for taxis at St Pancras - queing in the rain !!!

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2010
NOV
22
Margaret (Boomerang Beach, NSW)
Recommend: Recommend
Overall rating:

"Great way to travel"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

We have travelled on the Eurostar many times and it is always an efficient and quick way to get to Paris or Brussels. Last December when the Eurostar had problems with icing up in the tunnel we were caught in Paris and were unable to return to London until the problem was rectified. When we did eventually leave Paris the Eurostar staff were very efficient, upgraded us and ensured we had a pleasant journey.

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2010
NOV
03
Allan (Geelong, VIC)
Recommend: Recommend
Overall rating:

"Great way to travel from Paris to London"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2010
OCT
31
Bruce (Trentham)
Recommend: Recommend
Overall rating:

"Great way to get to Paris and back."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 4/5
Cleanliness: 4/5

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2010
OCT
12
Mary Ann (Auckland)
Recommend: Recommend
Overall rating:

"Would absolutely use Eurostar again... wish they would extend to Heathrow though!"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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2010
MAY
06
SHARLENE (NSW)
Recommend: Recommend
Overall rating:

"SPOILING OUR SELVES - 1ST CLASS PRE PAID TICKET"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I decided to spoil my adult children and myself and travel first class to Paris on the Eurostar from London. I had pre purchased my tickets in Australia and thought I would be so very organised. My plans came undone when we were caught on the freeway due to a road accident, on our way to London. I knew we were going to miss the train and we did. I stayed calm and went to the counter and had the most devine French man assist me. I explained my what had happenned and said to him that I would pay what ever it cost as I did not want to ruin the holiday for my family. The French man turned to me and said "Madam I have not asked you for any money, please wait". I waited.. To add to the situation, I had a ticket that had a non cancellation and no change policy. The Frenchman returned and smiled and handed my 3 new tickets I looked and noticed he ahd also given me 1st class. He then directe dme to the immigration clearance to catch the next departing train and said to enjoy my journey. I could not of been more thankfull. We all boarded quicky and delighted in our first class travel to Paris. The hightlights were every thing about the journey. The meal and service were superb. I would also recommend that when the chocolates that are given after the main meals you should help yourself and do not be shy. I did not realise they were Jeff Deburg Chocolates and wondered why women were stuffing them in the hand bags. I only took two. Once I arrived in Paris I sighted them and now know how expensive they are. I missed that one, but not next time. This is a fun train journey and I would always recommend to my clients to try at least once. Who said the French were rude, I would never say that to be true. I love the Frenchman. Sharlene Neist

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2010
MAY
06
Janet (Caloundra, QLD)
Recommend: Recommend
Overall rating:

"Eurostar - Eurostar"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

It was New Year's Eve of 2000, we had our picnic packed with champagne & horsd'oeuvres & tickets with passports prepared. Unfortunately we missed our train from London Waterloo along with the next two, therefore 2 other girlfriends had to wait for us on the platform in Brussels to get the local train on to Bruges. We eventually arrived in to Bruges and checked in to our hotel to celebrate midnight in the room ! Anna and I loved our Eurostar experience with our beautiful hamper and accommodating staff - the ease of clearing customs & quickness of travel through two other countries was just fantastic. We made sure we had plenty of time to enjoy some Belgian Waffles in Brussels before our return journey. I had such a good experience I booked another weekend away to visit Paris on the Eurostar.

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2010
MAY
06
Gina (Robina, QLD)
Recommend: Recommend
Overall rating:

"EUROSTAR - JUST RETURN TICKET"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We have just had the pleasure of travelling from London to Paris and return on the Eurostar. What a great way to get to the continent, no expensive airport transfers or over the top security, just jump on in the middle of London and pop out in the middle of Paris! It was comfortable, easy and will be oh so easy for me to sell to my clients now that I have actually done it myself! The funny story is, my five year old, who was very excited about going on a train under the water......several minutes after we entered the chunnel she said "I can't see under the water Mum, where are the fish?" Bless her, she thought it would be like underwater world!!!

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2010
MAY
06
ADELE (Brisbane, QLD)
Recommend: Recommend
Overall rating:

"Birthday Boy's Present - off peak secon class ticket"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

What a wonderful present! As a surprise for my husband's 50th birthday, the family decided to buy him a Eurostar ticket from Paris to London at the end of our tour of France (to tell you the truth we couldn't face another flight) Well what a day it was. Breakfast overlooking the Seine Mid morning, followed by a taxi race to The Gard du Nord for our exciting chunnel ride to London. Once on board, we finally said good bye to the train station crowds and settled in to our comfortable window seats. I took a leisurely stroll to the dining car and brought back champagne and savouries which we toasted to many more birthdays to come. Suddenly we realised that we were under the sea and looked for leaks of any kind.imaging 20 ,000 leagues under the sea. A big sigh of relief came to our faces, there is light at the end of the chunnel. (I know I have a vivid imagination). With a champagne glow we disembarked to be met by our niece who whisked us away to a pre theatre supper followed by the show Chicago. We still talk about this special train trip to our friends and call it the best Birthday ever.

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2010
MAY
06
Rey (VIC)
Recommend: Recommend
Overall rating:

"EuroStar London to Paris - eurostar ticket"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I travelled on one of the last departures from Waterloo station. Brilliant in going through French customs when checking in so after a train journey that felt like i was on an aircraft i just left the station with no immigration checks... easy and very comfortable travel option

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2010
MAY
06
Kirsty (VIC)
Recommend: Recommend
Overall rating:

"Eurostar - Eurostar 1st class ticket"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I was very excited to travel on board the Eurostar for my first time this year, as one of the most popular train journeys we sell I was looking forward to seeing how good it actually was. I had a three hour transit time in Paris, I was going to take a walk around, however it was pouring with rain so decided to take full use of the Eurostar lounge pass I had (available with Business Premier tickets) and I was so glad I did, it was wonderful, free internet access and WiFi, but more importantly fresh croissants, tarts, salad rolls, nuts, olives and the list goes on, breakfast or lunch was no longer required!! The best part was still to come though...at 10am a full bar was opened...complimentary!! I settled down nicely with a Gin and Tonic, and since I did have three hours I indulged in another!! It was then time to board the train, Eurostar lounge passengers can enter the platform via a private door no later than 10 minutes prior to the trains departure time, allowing as much time as possible for you to enjoy the lounge...which I did. The helpful attendant on the platform showed me to my 1st class seat and before I knew it the train was speeding off to London. Whilst on board we were offered a delicious glass of champagne and a few minutes later we were given lunch, when traveling in 1st class on the Eurostar all drinks and your meal are included in the price, fantastic value as I had a scrumptious Salmon with of course another glass of wine for lunch. After 2hrs & 15 minutes we had arrived at the lovely new St Pancras Station in London which is conveniently located next door to Kings Cross Station and even though I was perhaps a little tipsy, I was completely won over by the Eurostar and can see why it is such a popular train, there is nothing better than arriving at your destination in the city centre. A very enjoyable train ride!

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2010
MAY
06
Jeanine (Sherwood, QLD)
Recommend: Recommend
Overall rating:

"Eurostar - Eurostar Day trip 2nd class"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

London to Paris and back to London in a day. What an awesome full day this was. The trains are modern, fast and comfortable. Before you know it you've left the smog of London behind and your enjoying a coffee on the streets of paris and your view of the Eiffle tower. What better way to spend a day. After a full exhausting day looking at all the fabulous things in Paris you get to kick back and relax and enjoy your train ride back to London.

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2014
JUL
17
Graeme (Waiheke Island)
Recommend: Recommend
Overall rating:

"Eurostar is looking a little tired."

Value for money: 4/5
Ease of use: 4/5
Comfort: 2/5
Efficiency: 5/5
Cleanliness: 4/5

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2014
JUN
28
Peter (HALL, ACT)
Recommend: Recommend
Overall rating:

"Comfortable trip and no problems"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2014
JUN
26
Linley (Southland)
Recommend: Recommend
Overall rating:

"Very smooth comfortable ride"

Value for money: 3/5
Ease of use: 2/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

You should travel from your accommodation to the station noting times etc get a landing card to fill out prior. Also know where you report ( place in the station -it is big) So on the day of departure you are there in the right queue with your passport, ticket and landing card ready. It was not clear anywhere in our information that we had purchased a first class ticket! We had a great trip but had we known breakfast was included it would have saved us time and money!

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2014
JUN
20
James (Kincumber, NSW)
Recommend: Recommend
Overall rating:

"Very good service & convenient with the train connections"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2014
JUN
16
Natalie (Dolans Bay, NSW)
Recommend: Recommend
Overall rating:

"Great views on the Eurostar"

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 3/5

I am a travel agent in Australia and book with rail plus frequently. I purchased my tickets online but was disappointed on seat allocation. I was hoping for big windows for the views but instead was given a seat with a pilon so could not see anything. Thankfully the train was not full so was able to change seats facing forward with wonderful views from a big window. I feel these seats should only be sold to last minute passengers when there is nothing else available. Seats should be able to change for directions as some people experience nausea going backwards. In the end a great and easy journey.

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2014
JUN
12
Simon (Ivanhoe, VIC)
Recommend: Recommend
Overall rating:

"Great train service - shame about the ticketing"

Value for money: 3/5
Ease of use: 3/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The train service itself is very good. Comfy, smooth and at least in our case - on time. It's a shame that you have to have hard copy tickets that are sent to you rather than being able to print an e ticket. The check in process was very lengthy and a bit clunky as well. It is easier at airports

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2014
JUN
07
Denis (Kenmore Hills, QLD)
Recommend: Recommend
Overall rating:

"Far superior transfer to Europe than by air - for comfort and convenience."

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2014
MAY
30
Judith (Epsom)
Recommend: Recommend
Overall rating:

"Efficient fast travel"

Value for money: 4/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 4/5

Had a seat next to a "window", which in actual fact was not a window at all. It was a solid piece of metal! Suggest you check seating plan when booking to avoid getting one of these seats

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2014
MAY
26
John (BEXLEY, NSW)
Recommend: Recommend
Overall rating:

"Comfy and relaxing, a good way to travel from Paris to London."

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2014
MAY
25
GLENYS (NEWPORT, VIC)
Recommend: Recommend
Overall rating:

"Pleasant Journey"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

It was quite a nice trip very comfortable. The only complaint I have is the breakfast wasn't very good, everything was cold. Otherwise good trip

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2014
MAY
23
Terence (Pomona, QLD)
Recommend: Recommend
Overall rating:

"The service Paris London was excellent."

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

The booking was simple and reasonably priced through RailPlus in Australia. The service at both ends was slick. Train was timely and snack food adequate. Some of the French Customs and Police could try and match their British counterparts. The only minor criticism is that it would be good if the ticket could be changeable. Great trip

Moderator: "Depending on the fare type you select when making the booking changes are possible. More expensive fares allow changes."

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2014
JAN
27
Jay (West End, Townsville, QLD)
Recommend: Recommend
Overall rating:

"Plenty of room in second class!"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Trip was great and I'd do it again! Only problem my window seat was mostly of a partition between 2 windows and there was a small bin attatched to the side where my knee would have appreciated more room but all in all it wasn't anything major and the trip was great!!

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2014
JAN
20
Gerard (Burpengary, QLD)
Recommend: Recommend
Overall rating:

"First time on Eurostar and very happy"

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 3/5

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2014
JAN
18
John (Warrnambool, VIC)
Recommend: Recommend
Overall rating:

"Easy to use, great for a day trip."

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 5/5

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2013
NOV
14
Julie (Fairlight, NSW)
Recommend: Recommend
Overall rating:

"A good experience all round"

Value for money: 3/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

It would have been nice to have been able to have champagne in leisure first but apparently that's only provided in premium first.

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2013
OCT
28
Anne-Marie (Daw Park, SA)
Recommend: Recommend
Overall rating:

"makes Paris so accessible from London"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2013
OCT
13
Bruce (Wellington)
Recommend: Recommend
Overall rating:

"It's a great service. But this time the driver overran the station at Calais so only the last car could be used for passengers to get on or off. We were then late arriving at Brussels and only just made the ICE train to Cologne at 10.25."

Value for money: 4/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 4/5

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2013
OCT
11
Brian (Bentleigh East, VIC)
Recommend: Recommend
Overall rating:

"Eurostar - a good way to go Paris to London"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Paris Gare du Nord is a problem - so many passengers and the French put on non-English speaking personnel at the start of the concourse; after that it was good. Only one escalator to get your suitcases up to the concourse and the numerous passport & security checks - allow enough time to get through. Overall - good and easier/quicker than flying.

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2013
OCT
07
Gary (New Zealand)
Recommend: Recommend
Overall rating:

"Great way to travel"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

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2013
OCT
07
Karyn (Auckland)
Recommend: Recommend
Overall rating:

"A quick easy way to travel from Paris to London"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2013
OCT
04
Simon (Toowong, QLD)
Recommend: Recommend
Overall rating:

"Efficient, easy travel option for Paris to London"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 3/5

Experienced travelling couple arrived at a busy Gare du Nord with plenty of time to spare, but for a first time Eurostar traveller the relevant signage in GDN station was a little hard to find (i.e. need to access upstairs by elevator). Having bought tickets online in Australia, would have appreciated more concise directions as to what to expect at departure point. A bit of a scrum to board the 2nd class carriage, not enough room for bags as nearly all passengers travelled with multiple large trolley bags. Once underway, very efficient. Enjoyed the casual bar area and friendly passengers of all nationalities. Kings Cross arrival very efficient.

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2013
OCT
04
Derek (Auckland)
Recommend: Recommend
Overall rating:

"easy way from London to Paris"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Help getting large suitcases on board and stowed, would make trip easier.

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2013
OCT
02
Diane (Alexandra Hills, QLD)
Recommend: Recommend
Overall rating:

"Easy to travel on"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

Not bad would have a detailed map

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2013
OCT
01
Robert (Williamstown, VIC)
Recommend: Recommend
Overall rating:

"Efficient service"

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 4/5

Well organised staff and very punctual service.

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2013
SEP
29
Hashanth (Beaconsfield, VIC)
Recommend: Recommend
Overall rating:

"very convenient and value for money"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Traveling with a family of 7, traveling on eurostar, saved me money and time and was very comfortable

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2013
SEP
18
Robyn (Somerville, WA)
Recommend: Recommend
Overall rating:

"Very good"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

Like Eurostar, quick, easy way to get from country to country. It's comfortable, fast and reasonably quiet.

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2013
SEP
18
Craig (AMBERLEY)
Recommend: Recommend
Overall rating:

"Worked well"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2013
SEP
15
Ray (Winthrop, WA)
Recommend: Recommend
Overall rating:

"Why would you fly from Paris to London when you can use Eurostar"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 3/5

Arrived at Gare du Nord station about 1.5 hour before departure. Easily found our way to the first level although the signage did not say Eurostar as expected rather London. Completed the passport control form for non EU passport holders and proceeded first of all through ticket validation and then passport control. Was quizzed about my Australian passport as my stated place of birth was UK. but the officer was interest in knowing how much he could earn in customs in Oz. Went through with an hour to spare and got a coffee and a pastry. Noticed that a lot of late arrivals booked on the earlier train were not allowed to board as they were minutes late. No mucking around here the trains leave dead on time. We were in carriage 2 right near the front of the train so there was a bit of a hike down the platform as the train was pretty long. At the rear of each carriage is a compartment to put full size suitcases where our 2 went. There is a area for smaller cases and racks above the seats for airline size cabin bags..the train was not full and we were allowed to move seats from the per numbered allocated ones to take advantage of the better window positions. The train was not entirely clean, the seat had a food wrapper on it and the small bin by the side of the seat was already full of rubbish and not been cleaned out. I really enjoyed the experience of the train trip was was quieter than I anticipated . I also thought that the train would appear to be going a lot faster than it did. When we travelled along side of a motorway you could then experience the speed more.the two hours or so went really quickly and we arrived about a minute early into London. The whole thing was a much more relaxing method of travel compared to air and for 50 euro a good deal

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2013
SEP
14
GRACE (Halls Head, WA)
Recommend: Recommend
Overall rating:

"but would have liked to select seat as had obscured vision"

Value for money: 5/5
Ease of use: 5/5
Comfort: 2/5
Efficiency: 5/5
Cleanliness: 3/5

Should be able to select seats etc as you can on airplanes. Our vision was obscured and spoilt the trip

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2013
SEP
14
Mark (Sydney, NSW)
Recommend: Recommend
Overall rating:

"Effective, comfortable and good service"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

We found the Eurostar an effective way to travel from London to Paris and return. This was preferred over plane travel because there are less hassles with embarking and immigration at both ends of the journey. Food is quite reasonable and the seating is more comfortable than a plane. The advice I would give is to book as far ahead as practical to ensure desired seat allocation and minimisation of ticket price, and to get to your assigned coach as quickly as possible to get easy access to luggage racks on the train.

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2013
SEP
09
louise howell (new zealand)
Recommend: Recommend
Overall rating:

"cheap way of getting to paris"

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 4/5

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2013
SEP
07
Sandra (Werribee, VIC)
Recommend: Recommend
Overall rating:

"Tick off the bucket list"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

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2013
AUG
30
Wendy (Katoomba, NSW)
Recommend: Recommend
Overall rating:

"A quick trip for a good price"

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

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2013
AUG
21
Jennifer (Marmion, WA)
Recommend: Recommend
Overall rating:

"easy efficient quick"

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2013
AUG
15
Jos (Christchurch)
Recommend: Recommend
Overall rating:

"The Eurostar was a great wy to travel"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Having the tickets before arriving at Pancreas Station saved us time & made for a good experience.

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2013
AUG
02
Peter (45/6a Grandstand Parade, NSW)
Recommend: Recommend
Overall rating:

"Efficient"

Value for money: 4/5
Ease of use: 2/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Having just travelled back-to-back business classes with NTV (Italy) and SNCF (France) it's good to accurately compare. NTV was a new train, colourful decor nothing rattled, great comfort and stylish. SNCF was tired, my reclining seat button was missing. Replacement flouro lights were different colours and toilets needed replacing. Eurostar was the business. Food and menus included. (not on the others) the carriages older but well maintained and clean. That's the difference. You can only be new, once but it's how you age gracefully with class that matters.

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2013
JUL
27
Helen (Sydney, NSW)
Recommend: Recommend
Overall rating:

"Love it, when thers no crisis."

Value for money: 4/5
Ease of use: 3/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 5/5

Hi, Love the train, but there was. A problem with a left bag which created a huge backlog. Got there two hours early as advised, but waited an hour to get thru check in.

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2013
JUL
25
Miriam (Tahmoor, NSW)
Recommend: Recommend
Overall rating:

"Great from getting out of London to Eastern Europe"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

We booked all our train travel through Australia and found we were sitting backwards on all 3 trips which was dissappointing

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2013
JUL
06
Douglas (Albury, NSW)
Recommend: Recommend
Overall rating:

"Quiet, first class travel with no hastles."

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Had no idea what to expect. Staff were friendly and helpfull. no problems with collecting luggage on arrival. Best travel decision we ever made. Nothing to do with

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2013
JUL
02
Elizabeth (Mt Rumney)
Recommend: Recommend
Overall rating:

"So much easier than plane or boat"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

We wanted a quick entry into the UK from France, Eurostar worked well for us. Just caught the metro from our hotel in Paris to Gare Du Nord, then onto Eurostar - seamless!!!

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2013
JUN
30
Katherine (Wantirna South, VIC)
Recommend: Recommend
Overall rating:

"great way to travel"

Value for money: 5/5
Ease of use: 3/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

The train was great but getting onto the train took a long time with having to go through immigration etc. It was a real pain!

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2013
JUN
11
Bing (Sydney, NSW)
Recommend: Recommend
Overall rating:

"Convenient way to travel to London from Paris "

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2013
JUN
04
Claire (auckland)
Recommend: Recommend
Overall rating:

"quick way to travel"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

was a good way to get across europe quickly and easily. a very different experience

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2013
MAY
15
Karl (Auckland)
Recommend: Recommend
Overall rating:

"Eurostar was a fun way to travel"

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

Eurostar is fast and the terminal is amazing in London. Was a nice change to our trip rather than flying everywhere. Unfortunately we has a seat facing backwards, it would seem that 50% of the passengers are backwards. Additionally our "window" seat was by a pillar so we couldn't even look outside. I think the railplus website could better explain the seating options in terms of the classes. We were class 2 but I dont know what that means. Obviously just bad luck we got the pillar and facing the wrong way. I did so seat select but had no way to tell this. Apart from that was very easy to book and no problems travelling.

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2013
MAY
09
Brett (East Perth, WA)
Recommend: Recommend
Overall rating:

"Easy to go from Paris to London"

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

Easy way to travel, be prepared for baggage checks and immigration before you board, so allow enough time.

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2013
APR
26
S Jones (Thornlie, WA)
Recommend: Recommend
Overall rating:

"Far more convenient than flying."

Value for money: 4/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 3/5

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2013
APR
06
Joanne (Kedron, QLD)
Recommend: Recommend
Overall rating:

"It was a bit confusing when we arrived at St Pancras Station as to what we needed to do and where to go but once we were in the correct que for manual tickets it all worked well. The security check was busy and slow."

Value for money: 3/5
Ease of use: 3/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We enjoyed the trip and the experience on the Eurostar but in relation to value for money we possibly could have flown from London to Bordeaux for cheaper cost.

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2013
MAR
23
Michelle (Mill Park, VIC)
Recommend: Recommend
Overall rating:

"on time and got me where I wanted to go, safely."

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 3/5

this is the 3rd time i have used your service (I live in australia). i found the first two times to be better than this 3rd time. I dont recall the train being so musty, dirty looking since last used in 2010. Also, my tray table was broken and armrest stayed on a 90 degree angle. I would still use your service again, despite these minor things but i think the trains need a bit of a sprucing up with internal decor.

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2013
JAN
06
Kristy (REVESBY, NSW)
Recommend: Recommend
Overall rating:

"Could use a re-vamp, but still the best way to cross the Channel."

Value for money: 3/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 3/5

I crossed from Paris to London. The station staff are very friendly and helpful, a pity about the British Customs officers - I felt like I was at the inquisition and they would cart me off to gaol if I said one wrong word. Once past Customs, there are a few shops and food outlets. There are nowhere near enough seats, though. Once on the platform, it is not immediately obvious which carriage you need - the numbers are on the patform itself, by the door to the carriage, but not every door! The seats on board are comfortable enough, but everything looks quite worn - I wonder if First Class is kept in better condition? I also ate on board - despite reviews that the food is not good and quite expensive, I had an absolutely delicious pizza, fresh cooked, for 9.90 Euro. Oh, and if you have heavy luggage, do your best to get on board early so as to get luggage space on the lower racks. Still, all in all, this was a great way to get from Paris to London quickly and with very little fuss.

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2012
NOV
20
Christine (ECHUCA, VIC)
Recommend: Recommend
Overall rating:

"Great trip, very easy and comfortable with slight reservations."

Value for money: 4/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 5/5

In future, I would specifically ask for a front facing seat, facing backwards spoilt it for me as I felt ill. The best seats are those with the middle table, as my husband doesn't mind whichever way he is facing.

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2012
NOV
14
Jeffery (Aldinga beach, SA)
Recommend: Recommend
Overall rating:

"o.k."

Value for money: 4/5
Ease of use: 3/5
Comfort: 5/5
Efficiency: 4/5
Cleanliness: 5/5

it would make things easier if the french railways made platform the same height as the train floor .lifting cases a metre is not easy especialy for the elderly.

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2012
OCT
20
ian (medindie, SA)
Recommend: Recommend
Overall rating:

"Great way to get to Paris"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2012
OCT
15
Barrie (FREEMANS REACH, NSW)
Recommend: Recommend
Overall rating:

"On time & efficient"

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

Probably only 1 minor criticism, insufficient signage as to how to get to upstairs platform. Other than that it was great. I would use service again.

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2012
OCT
14
Gregory (New Lambton, NSW)
Recommend: Recommend
Overall rating:

"Very convenient city to city travel"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2012
OCT
13
Janette (Berwick, VIC)
Recommend: Recommend
Overall rating:

"We could have flown more cheaply I think."

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

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2012
OCT
11
Janis (New Zealand)
Recommend: Recommend
Overall rating:

"Great having carriage numbers on platform. Good service."

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2012
OCT
06
Peter (Yowie Bay, NSW)
Recommend: Recommend
Overall rating:

"troublesome, congested, not enough seats in lounge"

Value for money: 4/5
Ease of use: 3/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

ride was fast and comfortable; going through security was a hassle ; may be cheaper to fly.

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2012
OCT
03
iain (sylvania, NSW)
Recommend: Recommend
Overall rating:

"travelled before on the eurostar punctal,reliable not quite as good as tgv"

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

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2012
SEP
27
Anthony (Kenmore, QLD)
Recommend: Recommend
Overall rating:

"Best way to get from Paris to London"

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

We had a nice snack on the train with good service. The check-in process and security were a bit of a pain though, compared to other trains.

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2012
SEP
23
Rex (kirribilli, NSW)
Recommend: Recommend
Overall rating:

"fast and efficient"

Value for money: 5/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2012
SEP
16
Stephen (Lakelands, NSW)
Recommend: Recommend
Overall rating:

"By far the best of European trains running on time."

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Very punctual. Good service on board serving breakfast ( light) and lunch on both occasions we have used the Eurostar. Staff very courteous. The handling of passengers and the systems in place re security was very good and as a result the issues with other European trains re theft does not appear to be evident.

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2012
SEP
13
Hayden (Munster, WA)
Recommend: Recommend
Overall rating:

"The rail stewards/esses were wonderful."

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

You don't see much of England but plenty of France. Breakfast was simple although great. All in all a very comfortable and swift ride with wonderful service.

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2012
SEP
12
Gerard (Brisbane, QLD)
Recommend: Recommend
Overall rating:

"My daughter and friend had a great journey on the Eurostar itself but at Paris de Nord a bad experience."

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

The only regret my daughter and friend had on the Eurostar was at the end at Paris de Nord. There they were robbed by a local thief who sold them local rail tickets. He brought them children tickets but charged them adult prices. He wouldn't take no for an answer. He threaten them unless they paid up. It was during the week not many security staff or station staff around for help. A bad experience of French hosiptality.

Moderator: "We would recommend, if purchasing tickets locally, doing so only from the designated station ticket window."

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2012
SEP
11
Peter (Saint Clair, NSW)
Recommend: Recommend
Overall rating:

"Very fast option for travel between Paris and London"

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 4/5

N/A

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2012
SEP
11
Scott (Ascot Vale, VIC)
Recommend: Recommend
Overall rating:

"Trains need updated, not very clean"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 2/5

Moderator: "Eurostar carriages are currently being refurbished so the next time you travel you should notice the difference!"

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2012
AUG
30
Paul (Albert Park, VIC)
Recommend: Recommend
Overall rating:

"good"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

signage not easy to follow. a better desogn layout would have helped. its not clear where to go after the arrow.

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2012
AUG
27
Dominie (North Ward, QLD)
Recommend: Recommend
Overall rating:

"Best way to get from Paris to London"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

The train is much easier than getting a flight, the seats are more comfortable and you can take more luggage. I was able to join the train at a station outside of Paris, one RER stop away from an outlet shopping centre!! The train then went to a station in Kent where I was staying which was handy.

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2012
AUG
20
Peter (Saint Clair, NSW)
Recommend: Recommend
Overall rating:

"An extremely fast train point to poin"

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

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2012
AUG
16
Mary (Rosebud, VIC)
Recommend: Recommend
Overall rating:

"Good with limitations"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 3/5
Cleanliness: 4/5

Not enough luggage room had to go from coach 18 to restaurant. No numbers on coaches at station. Price too high for seniors when forced to travel in peak periods. Extreme crowding when arriving in Paris when departing platform Paris Nord. School children groups noisy and unruly.

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2012
AUG
14
Barry (Murrumbeena, VIC)
Recommend: Recommend
Overall rating:

"The trip was comfortable, left & arrived on time, and met all expectations for train travel"

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 3/5

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2012
AUG
14
David (Hillarys, WA)
Recommend: Recommend
Overall rating:

"A great and easy way to travel between Paris and London."

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

travelling public need to allocate sufficient time to get through the customs and security checks. About 20 travellers missed an earlier train when leaving from Paris.

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2012
AUG
13
Peter (Brisbane, QLD)
Recommend: Recommend
Overall rating:

"A well oiled outfit running A'OK"

Value for money: 5/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

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2012
AUG
12
Yvette (Artarmon, NSW)
Recommend: Recommend
Overall rating:

"Eurostar from Paris to London is a lot easier and faster than Flying."

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

I found that using Eurostar a much more efficient and faster way to get one from London to Paris - One departs and arriveds in the centre of a Capital City in comfort, with minimal trouble and refreshed.

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2012
AUG
10
Stephen (Aucland)
Recommend: Recommend
Overall rating:

"OK except for limited luggage handling facilities"

Value for money: 5/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2012
JUL
30
S (Auckland)
Recommend: Recommend
Overall rating:

"Extremely convenient way of travelling. Relaxing."

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Simple to get on and off. Great way to travel between Paris and London. Much easier than flying.

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2012
JUL
19
Vincent (Doncaster East, VIC)
Recommend: Recommend
Overall rating:

"very convenient and relaxing way to travel between Paris and London"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2012
JUL
17
Michael (Glen Huntly, VIC)
Recommend: Recommend
Overall rating:

"Extremely noisy. The other passengers showed little regard for the rest of us."

Value for money: 4/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 3/5

On the trip to Paris we had a group of young girls on their way to a wedding, and they seem to have started the party early. On the way back we had a carriage full of some French youth group, whose leader kept addressing them as if no-one else was there. Their luggage filled the carriage totally. When they left the train, they took about ten minutes to get all their baggage off.

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2012
JUL
16
Graeme (Wellington)
Recommend: Recommend
Overall rating:

"Good"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Slower journey than the last time we used it. Baggage storage is too limited and requires a passenger to take charge and organise stacking of the bags to get the most in the small storage area ~ this should be a staff members job!

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2012
JUL
15
Leah (Sydney, NSW)
Recommend: Recommend
Overall rating:

"A quick and efficient service."

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2012
JUL
14
Dallas (Parramatta, NSW)
Recommend: Recommend
Overall rating:

"Double the flying time to Paris but so much easier to catch. "

Value for money: 5/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2012
JUL
01
Mary (Auckland)
Recommend: Recommend
Overall rating:

"More convenient than flying"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Seats were very comfortable, much more so than airline seats. Power points are provided for your electronic devices.

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2012
JUN
24
M (AUCKLAND)
Recommend: Recommend
Overall rating:

"Great efficient service"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Must compliment local staff at Ashford as we had lost our tickets but had receipt, no problem to the attendant, replacement tickets were issued without fuss. Much appreciated, it made my day. A great experience all round.

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2012
JUN
11
Tony (Christchurch)
Recommend: Recommend
Overall rating:

"Excellent service, but show up early."

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

The Chunnel train is an excellent service, and good value if you book early. BUT beware if you're travelling into London. We showed up 3/4 hour before departure and nearly missed the train - literally, we boarded with a with a minute to spare. All the extra security and border controls the Brits have really chews up time, so get to the station at least an hour before departure, NOT the 30 mins recommended. Going into Paris is much more laid-back, though.

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2012
JUN
03
Douglas (Grassmere, VIC)
Recommend: Recommend
Overall rating:

"Made London to Paris a very short and silent trip."

Value for money: 4/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 4/5

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2012
MAY
31
hendrikus (devonport)
Recommend: Recommend
Overall rating:

"enjoyed very much "

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Always wanted to travel by train through Europe and UK

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2012
MAY
31
KEN (SOUTHBANK, VIC)
Recommend: Recommend
Overall rating:

"The best way to travel from London to Paris."

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

There is nothing quite like a ride on Eurostar and it is still an amazing way to travel between two countries separated by a water. The lunch was ok without being great but the real disappointment was, yet again, ending up with seats next to a wall column. Luckily, we were able to negotiate with the conductor for better placed seats - but that was because the carriage was only half full. Ironically, the seats in the economy cars are better placed against the windows, presumably because they are closer together. If you end up with a dud seat in first class, which is a real risk, it can spoil the journey if you can't move seats.

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2012
MAY
27
Janette (Montrose, VIC)
Recommend: Recommend
Overall rating:

"It was very fast"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 3/5
Cleanliness: 4/5

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2012
MAY
24
Gerard (Melbourne, VIC)
Recommend: Recommend
Overall rating:

"Comfortable journey"

Value for money: 1/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 4/5
Cleanliness: 4/5

My only complaint was the excessive cost, nearly $800.00, Australian.

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2012
MAY
21
Janice (HEATHMONT, VIC)
Recommend: Recommend
Overall rating:

"efficient, reliable and comfortable."

Value for money: 5/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2012
MAY
21
Alison (Carisbrook, VIC)
Recommend: Recommend
Overall rating:

"A positive experience, enjoyed the French countryside."

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2012
MAY
20
Margaret (North Balwyn, VIC)
Recommend: Recommend
Overall rating:

"Good experience"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 3/5

A bit grubby in second class

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2012
MAY
16
Leon (Dawesville, WA)
Recommend: Recommend
Overall rating:

"Excellent as always."

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 4/5
Cleanliness: 5/5

Have travelled several times London to Paris via Eurostar since before St Pancras opened. We always travel first class at the best possible price and time and have never had anything to complain about. The service is always excellent and the train is always on time,something I can't say for those others over the Channel.

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2012
MAY
03
Jane (Camberwell, VIC)
Recommend: Recommend
Overall rating:

"it is just a train trip. I had a window seat but it wasn't really as i was in between two windows with no view."

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
APR
19
William (Garah, NSW)
Recommend: Recommend
Overall rating:

"best way to go to Paris"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2012
APR
19
Cheryl (Murrumbeena, VIC)
Recommend: Recommend
Overall rating:

"Upgrade to Standard Premier well worth it"

Value for money: 3/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 3/5
Cleanliness: 4/5

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2012
APR
13
Julie (Christchurch)
Recommend: Recommend
Overall rating:

"great way to travel"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

We enjoyed our trip on the Eurostar, but I would suggest you need to be at the station more than 30minutes before departure as you need to go through customs. We were there over an hour before departure.

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2012
APR
09
Sally (Sydney, NSW)
Recommend: Recommend
Overall rating:

"loved my Eurostar trip as usual - always my choice above flying (price could be more competitive vis a vis flying however)"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

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2012
MAR
30
Joanne (Auckland)
Recommend: Recommend
Overall rating:

"It was a very convenient and hassle-free way of getting from London to Paris."

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2012
MAR
19
Annoymous (Wellington)
Recommend: Recommend
Overall rating:

"Easy, quick, train not so clean and toilets disgusting 1st class too!"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 1/5

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2012
MAR
13
Nerida (Cobram, VIC)
Recommend: Recommend
Overall rating:

"a great way to travel from Paris to London"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

You need to fill in your departure card before you get to the passport control area.

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2012
FEB
11
Ralph (Christchurch)
Recommend: Recommend
Overall rating:

"Very disppointed in the quality / quantity of the food. Hardly a meal!"

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

Moderator: "A light and cold meal is served at your seat, complimentary beer and wine is also included. A full meal is offered in the Business Premier car only."

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2012
JAN
18
Mark (Mt Lawley, WA)
Recommend: Recommend
Overall rating:

"Eurostar from London to Paris - much better than by plane!"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

We caught the Eurostar from London to Paris and the check-in and travel was a lot more pleasurable than going by plane from any of the air terminals around London. Another plus was you arrive in the centre of Paris! All in all, I reckon we saved significant time and had less hassle than going by plane and also saw some pleasant countryside along the way.

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2012
JAN
08
Stephen (Buderim, QLD)
Recommend: Recommend
Overall rating:

"Certainly would use the Eurostar service again."

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

We travelled just before Christmas and it appeared very busy which meant you needed to be at the station at least 45 minutes before departure. Train was on time and ran efficiently. We travelled 2nd Class which was comfortable but when full, space for large pieces of luggage limited. Overall it was an excellent experience and would recommend it.

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2011
DEC
13
May-Cheng (Currambine, WA)
Recommend: Recommend
Overall rating:

"Efficient"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 2/5

Bathrooms were dirty and dustbin doors broken (swinging open-dangerous as edges were sharp)

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2011
NOV
25
David (Warranwood, VIC)
Recommend: Recommend
Overall rating:

"Low cost, convenient intra Europe Travel"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

We chose to use Eurostar for a new experience and for the low cost convenience for us to get from London to Brussels and Paris to London. It was well worth it. From the time you check in, through the border control processes to the trip itseld, it was very enjoyable. We will definitely use it again in preference to flying or ferries between the UK and Europe.

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2011
NOV
23
BARRY (Geelong, VIC)
Recommend: Recommend
Overall rating:

"Easiest, quickest and best way to get to central paris"

Value for money: 5/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 4/5

Thought all was excellent except return journey a little cramped as we had carriage with tables and filled to capacity.

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2011
NOV
18
Brigid (Hendra, QLD)
Recommend: Recommend
Overall rating:

"Central city to central city is good, particularly when time is of the essence"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

You wouldn't want to be travelling with too much luggage but the trip is comfortable and the seats likewise. Familiarity with the overall process would assist in choosing preferred seats etc. Plenty of opportunity to do your own thing re food/snacks. Completing UK immigration formalities in France a bonus and made arrival at St Pancras comfortable and finding the next British train easier despite the work going on at Kings Cross.

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2011
OCT
26
Amie (Nelson, New Zealand)
Recommend: Recommend
Overall rating:

"Very efficient way to travel between Paris and London"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Great way to travel, no fuss and efficient. We checked in at Gare du Nord in Paris although at first it was difficult to find where to check in. We finally found the Eurostar terminal upstairs.

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2011
OCT
26
Susan (Brisbane, QLD)
Recommend: Recommend
Overall rating:

"Staff were very professional"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

Disappointing that Eurostar doesn't offer Wi-Fi access.

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2011
OCT
22
Leone (Deakin, ACT)
Recommend: Recommend
Overall rating:

"Just a commute really"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

The train trip was very quick and efficient to get us from London to Paris. the seats were very comfortable.

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2011
OCT
19
Peter (Fitzroy North, VIC)
Recommend: Recommend
Overall rating:

"All went to plan and with a great price. Do it again this way ? Yes."

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2011
OCT
17
Peter (Hallett Cove, SA)
Recommend: Recommend
Overall rating:

"Most surprised at ease of departure and arrival Paris, pity about having wallet stolen on RER between Gare du Nord and Luxemberg."

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

Beware pick pocket gangs (look like black Africans) that surround you on the RER while you are coping with your luggage and then steal whatever.

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2011
OCT
15
Nicholas (Cromer, NSW)
Recommend: Recommend
Overall rating:

"Great train.Fast and efficient."

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Railplus needs to send tickets out earlier. If there was a sudden change of date? what then. Also, Railplus is difficult to contact by telephone.

Moderator: "In our peak season (April-Aug) due to high demand at times tickets are sent 2 weeks prior to ex Australia date. Outside this time tickets are sent no later than 3 days after payment is received"

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2011
OCT
12
Clark (Crafers, SA)
Recommend: Recommend
Overall rating:

"Easy way between London and Paris"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

We chose the Eurostar, as it was easy for us to get to London St. Pancras train station. Then arriving at Gare du Nord in central Paris it was convenient to catch the Metro to take us close to our accommodation. Fast, comfortable train made it a better option for us than flying between the UK and Paris.

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2011
OCT
10
Lesley (Croydon, VIC)
Recommend: Recommend
Overall rating:

"A great way to travel;."

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2011
OCT
05
graeme (South Melbourne, VIC)
Recommend: Recommend
Overall rating:

"reliable hassle free way to get from London to Paris"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2011
OCT
04
Gary (North Dandenong, VIC)
Recommend: Recommend
Overall rating:

"time efficient way to travel from paris to london"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

I dislike/feel sick, travelling backwards and was disappointed that my seat was not forward facing. Half the carriage I was in was forward facing and the other backwards. I wish I was advised of this.

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2011
SEP
29
Stacey (Surry Hills, NSW)
Recommend: Recommend
Overall rating:

"So much easier than flying and the staff were lovely."

Value for money: 5/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 3/5

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2011
SEP
29
Barry (Port Melbourne, VIC)
Recommend: Recommend
Overall rating:

"A very efficient way to go from London to Paris and avoid the airports"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2011
SEP
25
Pat (VICTOR HARBOR, SA)
Recommend: Recommend
Overall rating:

"Fast and efficient way to go to Paris"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2011
SEP
22
Dennis (Cairns, QLD)
Recommend: Recommend
Overall rating:

"Beware of the security checks at London St.Pancras Station"

Value for money: 3/5
Ease of use: 1/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

We have travelled Eurostar Paris/London many times and found it to be excellent. This was our first (and last) experience of travelling in the opposite direction - London/Paris. A small fruit knife packed in our suitase, which we have always carried on Eurostar Paris/London, caused us to be delayed at London security for almost an hour while our suitcase was turned out, searched in minute detail and put through the x-ray machine three times. Security staff would not tell us what it was they were looking for, otherwise we could have saved them an hour of wasted time. We almost missed our Eurostar service to Paris and will never travel Eurostar London/Paris again.

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2011
SEP
14
Pauline (Brighton, VIC)
Recommend: Recommend
Overall rating:

"2nd class is a bit like cttle class. very full, not much room for bags"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

2nd class toilets were very average and dirty by the end of the journey. A constant queue to go there. I would only go 1st class in future

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2011
SEP
13
Mrs (Camberwell, VIC)
Recommend: Recommend
Overall rating:

"Very convenient"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2011
SEP
01
Jill (Bunbury, WA)
Recommend: Recommend
Overall rating:

"travel time so quick from city centre to city centre"

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

First time on eurostar.check in quick and efficient Departure area congested .On train fairly efficient? more luggage space for suitcases.Couldnt hear announcements -spoke too quickly and not clear.long way to cafe if end carraige and train flat out and stepping over legs in ailse. Did enjoy it thou.

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2011
AUG
29
Elizabeth (North Eltham, VIC)
Recommend: Recommend
Overall rating:

"Well organised and efficient means of customer focused transport"

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Our only hiccup with this system was when we had to collect our e-tickets in London. At no point was it made clear to us from the website or Australian end of the operations that these tickets could only be collected from Internation Station, e.g. St Pancreas where we did eventually have success. Just that little bit of precise information could have saved us a lot of travelling between major stations in London.

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2011
AUG
29
Michael (Bassendean, WA)
Recommend: Recommend
Overall rating:

"No problems at all, recommended"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2011
AUG
28
David (Killara, NSW)
Recommend: Recommend
Overall rating:

"Excellent first time experience"

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 4/5

Not arranging to face the way we were travelling was a negative.

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2011
AUG
20
ted (Auckland)
Recommend: Recommend
Overall rating:

"efficient"

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

we booked Uk rail travel and Eurostar and got confused regarding the booking numbers we should use. However, got a very quick response to our email (sent from London) so very pleased with the service

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2011
AUG
06
Tim (Coogee, NSW)
Recommend: Recommend
Overall rating:

"Good"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2011
AUG
01
Donald (St Leonards, NSW)
Recommend: Recommend
Overall rating:

"A breeze - centre to centre! Why would you fly?"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2011
JUL
28
Pieter (Auckland)
Recommend: Recommend
Overall rating:

"Much more interesting than flying as we got to see the country side. "

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2011
JUL
27
Robert (Christchurch)
Recommend: Recommend
Overall rating:

"First time, and a very positive experience."

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 5/5

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2011
JUL
20
Peter (Sydney, NSW)
Recommend: Recommend
Overall rating:

"Very fast,comfortable bu no Fanfare?"

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

Although there is a Lift at Station the area is very crowded,also the Escalator is not so friendly to passengers with large International Cabin bags --somewhat slippery. but we enjoyed the experience. It was somewhat surprising that the journey was treated as just like a Metro trip

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2011
JUL
18
Margaret (Epping, NSW)
Recommend: Recommend
Overall rating:

"Eurostar is a quick, easy way to travel from England to Europe."

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2011
JUL
16
John (Gymea, NSW)
Recommend: Recommend
Overall rating:

"Needs more done to make transfers from local to international easier"

Value for money: 4/5
Ease of use: 2/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Apart from the problems with finding luggage space to place our cases, the only complaint was the lack of information on the station notice boards. As international passengers we could not understand the screen and it was difficult to find a company representative. When, at one major station, I asked a person in uniform on how to get to the departure platform he pointed to the badge on his sleeve which said he was security, not a good impression.On two occassions we nearly missed our connections. The first occassion was when the notice board did not mention that the two train numbers were for the same trip, except that the first 8 carriages went to one destination and the second to another.In our home country we would possibly understand this, however in a country where we could not speak the language, and did not understand the geography, it was a problem. On the seond occassion we decided against having lunch when we arrived on the first leg of our journey until we booked into the next train. As we had a 2 hour break between our arrival in Paris, from Lyon,we considered we had plenty of time between trains.On arriving at Paris Nord we found a line of possibly 300 passengers waiting in line to go through customs. The French security decided to put on a check of all luggage which added to the time taken to board. I believe Eurostar should give more attention to making the travel more convenient. We would take a air flight in preference next time, as there is no incentive to travel by rail, except the greatest advantage Eurostar have over air, which is the ability to drop their passengers within the capital.

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2011
JUL
07
Zena (Gisborne, VIC)
Recommend: Recommend
Overall rating:

"Very helpfull at St Pan.Excellant journey"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 3/5

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2011
JUL
02
John (Shoalwater, WA)
Recommend: Recommend
Overall rating:

"Good and convenient as compared to air travel"

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 3/5

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2011
JUN
25
Mark (Killarney Heights, NSW)
Recommend: Recommend
Overall rating:

"Eurostar is quick, efficient and comfortable - much easier and more convenient than by air"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

We boarded Eurostar at Ashford in UK for Paris. Once you figured out how to get to where to park the Avis rental, the rest was easy. Quick checkin and very comfortable seats. Whole experience (other than trying to find the correct parking station) was painless. Eurostar is much more convenient and easier to negotiate than the airport these days. Arrival in Paris was a no-brainer. Off the train and into the city!

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2011
JUN
23
Adede (kingston)
Recommend: Recommend
Overall rating:

"eurostar is really efficent, if you book early , 3 months in advance you get the best price."

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 5/5

If you have a kiwi passport, make sure you have an adress of arrival in the UK. Immigration officers did not want my friend to go through because we did not have an adress. On the train, you can buy tickets for the london eye, which was really good so we can avoid the queue there.

Moderator: "Rail Plus also sells the London Eye and you can avoid the queues"

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2011
JUN
18
Alwena (High Wycombe, WA)
Recommend: Recommend
Overall rating:

"Good service"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

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2011
JUN
10
Haydn (Brisbane, QLD)
Recommend: Recommend
Overall rating:

"Great experience and very smooth ride"

Value for money: 4/5
Ease of use: 3/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

The train ride itself was great, the only let down for me was we paid extra for included food which would have been better saved. It's only a short trip from London to Paris anyway, so it was no big deal. Would take the ride again.

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2011
JUN
09
Anthony (Albany)
Recommend: Recommend
Overall rating:

"Good service and no problems"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2011
APR
30
Kevin (Doncaster, VIC)
Recommend: Recommend
Overall rating:

"Only way to travel from London to Paris"

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

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2011
APR
13
Roselynd (Bassendean, WA)
Recommend: Recommend
Overall rating:

"Was expecting more of a first class trip."

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 3/5

This train is not as good as some of the TGV and Thalys trains that we have travelled on, this relates mainly to the comfort of the seats. At the end of the day, no big deal, just convenient.

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2011
APR
05
Charles (Bellevue Hill, NSW)
Recommend: Recommend
Overall rating:

"Needs more legroom"

Value for money: 4/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

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2011
MAR
29
Bev (Newport, VIC)
Recommend: Recommend
Overall rating:

"Eurostar a fantastic service - when on time!"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 3/5
Cleanliness: 4/5

Have made several Eurostar trips, unfortunately this was the first to have a problem. Some kind of works in the tunnel delayed my train for 45 minutes, and it was almost an hour late arriving in London. Would just have been a minor irritation except that I had made plans based on an on-time arrival... maybe the tip for other travellers is to allow for possible delays when planning Eurostar trips.

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2011
MAR
22
TAMARA (ALBANY CREEK, QLD)
Recommend: Recommend
Overall rating:

"The Eurostar was so much easier than trying to get to the airport and go through the immigration process! So simple!!"

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

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2011
JAN
21
Kate (Corinda, QLD)
Recommend: Recommend
Overall rating:

"Very comfortable trip"

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

Our family of 6 had a very comfortable trip to London on the Eurostar. There could however be more room for baggage. The only other comment I would make is in regards to the waiting area in Paris-more chairs are needed to accommodate all the waiting passengers.

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2011
JAN
05
Jocelyn (West Pennant Hills, NSW)
Recommend: Recommend
Overall rating:

"A very convenient way to travel from Paris to London"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

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2010
DEC
25
Ian (Wollongong, NSW)
Recommend: Recommend
Overall rating:

"Efficient"

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

Took it seven years ago and it seemed modern but the coaches are starting to seem aged.

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2010
DEC
21
Alison (Kew, VIC)
Recommend: Recommend
Overall rating:

"Seats somewhat cramped, toilet was filthy. Trip is thankfully short."

Value for money: 4/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 2/5

Compared with trains in Germany, Switzerland and Austria, which are roomy and clean in both first and second class, the Eurostar was the worst train I travelled on due to cramped seats with minimum leg room and a filthy toilet.

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2010
DEC
08
Jacqueline (Aspendale Gardens, VIC)
Recommend: Recommend
Overall rating:

"Great product"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 2/5
Cleanliness: 4/5

Unfortunately huge delays on eurostar meant we were 3 hours late getting into London. bad weather and one tunnel being out of service didnt help. Would give it another go!

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2010
NOV
02
John (Kedron, QLD)
Recommend: Recommend
Overall rating:

"Great way to travel"

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

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2010
MAY
06
Deanne (Wynnum, QLD)
Recommend: Recommend
Overall rating:

"Eurostar - Point to Point"

Value for money: 3/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 1/5
Cleanliness: 5/5

The start should've been a give away....wandering through Gare du Nord with our luggage unable to read the signs properly which was strange considering we had no problems with the Metro from day 1! After half an hour we finally get to check in and have a snack while waiting to board the Eurostar. We have no problems with the journey until we stop just after coming out of the tunnel in the UK - 45 minutes later we get moving (with no explanation of the problem) and during the stop we're trying to contact Hertz to advise of the delay - with no luck at the depot and very little help from the reservations number we had been given. We finally arrive into London and think that due to the delay, we would be best to take a taxi to the car hire depot....ANOTHER.....problem.....took an hour to get through the taxi queue. Almost 2 hours after arriving into London we finally get our car. With all of this in mind : if booking car hire - request a pick up time of at least an hour after the estimated train arrival time and pre-book a transfer if the depot is not within an easy walking distance of the station, taxi wait is ridiculous....or better still : have your Oyster Card before you leave home and take the easiest & quickest travel option!

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2014
MAY
07
Christopher (FAULCONBRIDGE, NSW)
Recommend: Recommend
Overall rating:

"Comfortable clean good views"

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 2/5
Cleanliness: 3/5

This was our third trip on the train in Europe so we new what to expect. The trip was good and we arrived in London with no real issues. thanks Chris

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2013
NOV
01
Malcolm (Auckland)
Recommend: Recommend
Overall rating:

"Quick, convenient, but boring."

Value for money: 4/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 3/5

Train travel in France and Belgium is not a visual feast. The countryside is often hidden by earth banks, walls or trees. But by booking in advance the discounted prices were good value. Not all cars had the visual destination board inside the passenger cabins. And the correct French pronunciation version of place names was difficult for these NZ ears to understand.

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2013
OCT
28
Andrew (Dampier, WA)
Recommend: Recommend
Overall rating:

"A pleasurable experience"

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 4/5

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2013
OCT
13
Paula (Epping, NSW)
Recommend: Recommend
Overall rating:

"Convenient, however frustrating when nowhere to put suitcases"

Value for money: 3/5
Ease of use: 2/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 3/5

My only complaint would be that there are not enough luggage racks. We had nowhere to put our suitcases.

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2013
SEP
16
Brian (Wentworth Falls, NSW)
Recommend: Recommend
Overall rating:

"Unbeatable way of getting between Paris and London with minimal carbon footprint."

Value for money: 4/5
Ease of use: 4/5
Comfort: 2/5
Efficiency: 5/5
Cleanliness: 2/5

The Eurostar is one of those visionary transport projects that works, despite the financial difficulties of such projects and the objections of the Channel ferry companies when it was proposed. Point to point transport between two of europe's major cities that delivers the traveller into the heart of either city cannot be overstated. Why would anyone bother flying between London and Paris, with all of its stress, delays and inconvenience, when a valid, often cheaper alternative is available? And taking about the same time... The Eurostar could benefit from better design for luggage, as the availalbe racks on our train filled up very quickly, and our carriage's passengers were consequently subjected to a shrill demand to "move your bags now to make more room" from an over-zealous employee. She even started to remove my bag from the racks, at which I replied that I wasn't happy about her moving my bag without asking me. sometimes the unwillingess of the British to make an effort to be better organised leaves me cold. The carriages could be a little more comfortable, especially when they are compared to the French trains. Choice of fares - I bought my ticket on-line before I left Australia - is great.

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2013
JUL
21
James (Eastwood, NSW)
Recommend: Recommend
Overall rating:

"The major difficulty was boarding the train with 2 young children and a lot of baggage, after that it was OK."

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

Watch out for unscrupulous taxi drivers at Paris Nord, we got one.

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2013
JUL
20
Hilary (SNUG)
Recommend: Recommend
Overall rating:

"MUST checkin AT LEAST 30 minutes before preferably 60 minutes"

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

- MUST checkin AT LEAST 30 minutes before preferably 60 minutes - this info not obvious on ticket, and we nearly missed train and had to run (immigation hold up whilst families filled in forms at the immigation desk, then a Russian man with two passpprts(!!!) then agirl tried to tell us we had not checked in 30 minutes before (which we just had) - no choice of seat and rear facing seat given to us

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2013
JUL
08
mark (emerald, QLD)
Recommend: Recommend
Overall rating:

"nice way to travel .."

Value for money: 3/5
Ease of use: 3/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

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2013
JUL
03
Stephen (Roseville, NSW)
Recommend: Recommend
Overall rating:

"A nice, if poorly timed, way to travel"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 1/5
Cleanliness: 4/5

I travelled Amsterdam to London, via Brussels, a Thalys train Amsterdam to Brussels and Eurostar Brussels to London. Travel time was 5 hours 38 minutes, of which 1 hour 48 minutes, almost a third was sitting around in Brussels. This is pretty poor timetabling. Trains are timed through the day to leave Brussels about 15 minutes BEFORE the connecting services come in from Amsterdam. Don't the train operators talk to each other?

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2013
MAY
30
Roslyn (Beecroft, NSW)
Recommend: Recommend
Overall rating:

"Worst time ever on Eurostar - have travelled via Chunnel 3 times over the years."

Value for money: 2/5
Ease of use: 4/5
Comfort: 2/5
Efficiency: 5/5
Cleanliness: 2/5

Not the fault of RailPlus. We travelled standard premier (not the top class these days) with discount using Britrail pass on train #9032 from London. The carriages were shabby, my tray table listed as had no support other than my knees, the seats were not as roomy as my first trip last century, the service was OK, the food served at our seats was a cold choice only but tasted OK and included wine - at least we arrived in Paris safely and on time. Before this trip I'd recommended it to a few people but can only hope they did not travel in economy!!

Moderator: "Eurostar are doing a refurbishment to their trains which will be completed by 2014"

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2013
APR
26
Linsay (Christchurch)
Recommend: Recommend
Overall rating:

"Looing a bit rundown."

Value for money: 2/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 2/5

What happend to the pride of European cooperation. It's looking rundown (don't they ever wash the outside). Bit of a scramble for Luggage storage. Bar is also rubbish. Still its smooth enough and runs on time.

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2012
OCT
16
Louis (Palmerston North)
Recommend: Recommend
Overall rating:

"A very smooth ride."

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 4/5

The two journeys on Eurostar were pleasant enough but for the price we paid we would have expected the following: For there to be a baggage car with a booking in system; it was difficult to manage in the carriages with our bags and on one journey we had to put them on the racks which I thought was actually dangerous as they were largish bags. For snacks to be brought around rather than having to get to the cafe car. Note: we also travelled by rail from Dublin to belfast and had excellent service and would rate that higher for less money.

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2012
SEP
27
Julie (Rothwell, QLD)
Recommend: Recommend
Overall rating:

"OK for comfort, but stowage space inadequate"

Value for money: 2/5
Ease of use: 2/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

The Eurostar was Ok but not to the standard I would have expected paying approx 45 euros each....in terms of the crush of stowing our larger luggage. The seats were comfortable

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2012
SEP
25
Mark (Carnegie, VIC)
Recommend: Recommend
Overall rating:

"Quick and cheap way to get from Paris to London"

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 2/5
Cleanliness: 3/5

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2012
SEP
10
Mr (Rowville, VIC)
Recommend: Recommend
Overall rating:

"Quick efficient way to travel from London to Paris"

Value for money: 3/5
Ease of use: 4/5
Comfort: 2/5
Efficiency: 4/5
Cleanliness: 4/5

The seats were too close together. Luggage storage could have been a problem had we boarded later. Smooth trip, easy getting off, but expect to queue for a taxi in Paris

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2012
JUL
12
Stewart (Scarborough, WA)
Recommend: Recommend
Overall rating:

"food choice is poor."

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 3/5

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2012
MAR
19
Glenda (Townsville, QLD)
Recommend: Recommend
Overall rating:

"Very quick trip."

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 3/5

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2012
MAR
06
janet (Battery Point)
Recommend: Dont recommend
Overall rating:

"unfortunate to be delayed by 5 hours due to electrical problems"

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 2/5
Cleanliness: 4/5

Normally the Eurostar has been a perfect way to travel between France and England...yesterday just was unlucky but we were kept informed and the staff members were excellent despite obvious unexpected obstacles to a smooth journey

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2012
JAN
16
V H (Sunshine Coast, QLD)
Recommend: Recommend
Overall rating:

"Allow extra time for customs and immigration as we (and others) missed our train due to hold-ups with boarding."

Value for money: 3/5
Ease of use: 2/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

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2012
JAN
11
David (Weston, ACT)
Recommend: Recommend
Overall rating:

"Convenient and hassle free. Basic in second class but does the job."

Value for money: 2/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

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2011
OCT
12
Sherry (Napier)
Recommend: Recommend
Overall rating:

"Fast but just really a train. No frills"

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 2/5
Cleanliness: 2/5

The service was over an hour late leaving due to problems in the Euro tunnel. The departure lounge as a result was extremely crowded and uncomfortable. The seats were fine but it is already looking a bit shabby inside. I expected something more like an airline.

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2011
SEP
29
Keith (Camberwell, VIC)
Recommend: Recommend
Overall rating:

"good value for money"

Value for money: 3/5
Ease of use: 3/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

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2011
SEP
20
D (Sydney, NSW)
Recommend: Recommend
Overall rating:

"The trip was fine"

Value for money: 2/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

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2011
SEP
15
Raymond (Earlville, QLD)
Recommend: Recommend
Overall rating:

"We received cheap seats with a very poor outlook/horrible"

Value for money: 5/5
Ease of use: 2/5
Comfort: 2/5
Efficiency: 4/5
Cleanliness: 4/5

Not Impressed! It seemed to us that we were 2nd class citizens because we were in the middle of the carriage with a column blocking our vista. There was no air conditioning duct handy either as there were in the other seats which passenges occupied. r&l

Moderator: "Unfortunately, you cannot request a particular seat due to limitations in the European reservation system. The system will book the best seat on offer. You are also best to book in advance to get a good seat. You can book this train 6 months in advance."

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2011
SEP
06
Olwyn (Christchurch)
Recommend: Recommend
Overall rating:

"It is just another train trip"

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 3/5

As our train was an hour late it is a good idea to get your ticket endorsed if you have an onward connection as our connection we had at Lille was cut down to only 15 minutes and was a rush to find the correct platform and train to continue our journey

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2011
AUG
23
Jonathan (Benger, WA)
Recommend: Recommend
Overall rating:

"After looking forward to the Eurostar experience, I found it to be a disappoinment."

Value for money: 2/5
Ease of use: 3/5
Comfort: 1/5
Efficiency: 4/5
Cleanliness: 3/5

We purchased first class tickets and thought the facilities were second class. Like an increasing number of passengers, I am 2 metres in height and it was impossible to fit my legs into the space between the seats. Also on taking my seat I noticed that the arm rest was loose and it eventually fell off. I reported the occurrence to the train manager, whose retort was "yes we knew about that".

Moderator: "Eurostar are doing a refurbishment to their trains in 2012"

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2011
AUG
07
Victoria (Wellington)
Recommend: Recommend
Overall rating:

"An underwhelming experience (the train interior looked very tired) but still an efficient way to get from Paris to London"

Value for money: 4/5
Ease of use: 2/5
Comfort: 2/5
Efficiency: 4/5
Cleanliness: 3/5

A very chaotic boarding process at Paris - queues everywhere, and the boarding process wasn't explained by either the staff present or on any signage. Not a good start!

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2011
APR
12
Peter (ERMINGTON, NSW)
Recommend: Recommend
Overall rating:

"Not the best time ever on Eurostar for me."

Value for money: 2/5
Ease of use: 2/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 4/5

Waiting facilities at Paris GdN were very crowded and uncomfortable. Train was 15 mts late. Despite requesting table seat/window was seated in aisle seat, no table.

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2010
DEC
21
Thomas (Camberwell, VIC)
Recommend: Dont recommend
Overall rating:

"Long delays, big crowds and no information."

Value for money: 4/5
Ease of use: 1/5
Comfort: 4/5
Efficiency: 1/5
Cleanliness: 4/5

My service was badly affected by weather, which is not Eurostar's fault, however the way it was dealt with was not satisfactory. Crowd control was poor and very little information was forthcoming about the disruptions and what would happen.

Moderator: "Travel was for Dec 19th 2010 during the snow storms in the UK and Europe. "

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2013
SEP
29
Kaye (wheelers Hill, VIC)
Recommend: Dont recommend
Overall rating:

"Crowded and dirty"

Value for money: 2/5
Ease of use: 4/5
Comfort: 2/5
Efficiency: 3/5
Cleanliness: 1/5

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2013
SEP
27
Leeann (auckland)
Recommend: Recommend
Overall rating:

"A pleasant & enjoyable journey on the Eurostar "

Value for money: 5/5
Ease of use: 5/5
Comfort: 0/5
Efficiency: 0/5
Cleanliness: 0/5

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2012
SEP
22
Brendan (Strathfieldsaye, VIC)
Recommend: Recommend
Overall rating:

"all ok"

Value for money: 3/5
Ease of use: 2/5
Comfort: 2/5
Efficiency: 2/5
Cleanliness: 2/5

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2012
SEP
20
Wilson (Wellington)
Recommend: Recommend
Overall rating:

"It's already starting to look old and tired."

Value for money: 2/5
Ease of use: 2/5
Comfort: 3/5
Efficiency: 2/5
Cleanliness: 1/5

I expected something as clean and modern looking as the rather old 747's that I flew to Europe on. But it was a dirty dented train, and inside, the carpets were grubby, the appearance tired and in need of a freshen up. The line construction means you get to see little of the countryside, which was one of my reasons for taking the train. The second journey ran late by enough time that I missed my connection to Thalys, and the Eurostar train was no cleaner. Thalys however managed to get me to my destination on alternative trains, the first of which was spotlessly clean. The second - a local feeder line, was less so. Overall - next time I'll fly.

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2012
JUL
19
Elaine (Auckland)
Recommend: Recommend
Overall rating:

"Our 1st experience of Eurostar and we would not hesitate to use it again to travel from London to France."

Value for money: 2/5
Ease of use: 3/5
Comfort: 2/5
Efficiency: 2/5
Cleanliness: 2/5

As 1st time users we had mistakenly understood that larger travel suitcases were able to be separately handled/stowed as when flying. Not so and as our fairly large/heavy 2x cases woulod clearly not fit in an overhead rack within the train carriage we had to stow them on the racks in the carriage entrance way - fine, but the racks are minimal and were already used and at each train stop we had to go and ensure that no-one was removing/leaving our cases off the train.

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2012
MAY
29
SUSAN (EAST BLAXLAND, NSW)
Recommend: Recommend
Overall rating:

"very disappointed"

Value for money: 2/5
Ease of use: 2/5
Comfort: 1/5
Efficiency: 1/5
Cleanliness: 2/5

On a very hot 30 degree day, the air conditioning did not work which meant that a full carriage of passengers were forced to endure rather uncomfortable conditions.No windows could be opened so there was a dangerous lack of fresh air. On top of that, the train was 30 minutes late, which meant that we were locked inside that train for over 3 hours.The staff had to come through the carriage with cold water to avoid any passengers from passing out.An apology came through offering a free trip on the Eurostar within the next 12 months, but what good is that to an Australian who lives on the other side of the world.We were extremely glad to get off the thing, dripping wet with perspiration as we were.Not impressed.

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2011
SEP
15
Karen (Nairne, SA)
Recommend: Recommend
Overall rating:

"Eurostar was great way to travel to Paris, tickets were sent to us at home felt in control. Leisurely journey, very enjoyable."

Value for money: 4/5
Ease of use: 5/5
Comfort: 0/5
Efficiency: 0/5
Cleanliness: 0/5

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2011
AUG
10
James (Auckland)
Recommend: Recommend
Overall rating:

"Ripped off and lied to on Eurostar"

Value for money: 1/5
Ease of use: 3/5
Comfort: 2/5
Efficiency: 3/5
Cleanliness: 2/5

Boarded train at St. Pancras, travelled premium class and everything was OK but we thought a little expensive about $1000 for a two and a half hour train trip. WE were to spend 5 days in Paris but unfortunately I took ill and had to return to London the following day. I assumed in the circumstances that they would honour my return ticket but alas no such thing. they made me pay an extra 366 Euros and told me that I would travel back premium class as my original tickets allowed.But on entering the train we were told to sit in economy class. I queried this with the train manager but he was adamant that we stay in economy even though there were numerous empty seats available in premium class. I am still holding the original premium class returns which have a value of 306 Euros ( 60 Euros less than my enforced economy tickets) So you can imagine why I was seething at the time and I have nothing but contempt for the Eurostar staff especially on the French side. PS> I became so ill that I had to return to New Zealand on 3rd. August instead of 15th. September as originally planned.

Moderator: "The fares paid for were high as the booking was made 1 month prior to travel. Eurostar opens for reservations 6 months in advance and offers many fares, but you need to book early. The fare booked was non exchangeable, as per the conditions that were on the website when booking. It is important to read the fare conditions when booking"

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2012
MAY
27
David (Middle Park, VIC)
Recommend: Recommend
Overall rating:

"Sure beats flying!"

Value for money: 1/5
Ease of use: 1/5
Comfort: 2/5
Efficiency: 1/5
Cleanliness: 1/5

The travel met all expectations.

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2011
NOV
02
Lisa (Corlette, NSW)
Recommend: Dont recommend
Overall rating:

"I never recieved my tickets"

Value for money: 1/5
Ease of use: 1/5
Comfort: 1/5
Efficiency: 1/5
Cleanliness: 1/5

Staff were helpful, however I never received my tickets and were not able to obtain a refund or have my tickets reissued. I have found other companies who sell these tickets will reissue the tickets.

Moderator: "Due to the fare conditions from Eurostar we are not able to reissue all ticket types. Australia Post advised us that docs were delivered after we started an investigation with them. The website does state lost or stolen tickets are non refundable."

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2011
AUG
23
michael (venus bay, VIC)
Recommend: Recommend
Overall rating:

"eurostar rail journey from Kings Cross to our destination was very good."

Value for money: 3/5
Ease of use: 4/5
Comfort: 0/5
Efficiency: 0/5
Cleanliness: 0/5

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