Conditions

Rail Plus New Zealand payment and ticketing conditions

  • Rail Saver fares require full payment at time of booking.
  • Full payment is required 45 days prior to train departure.
  • Bookings made 30 days or less prior to departure require full payment within 24hrs.
  • Tours are subject to cancellation due to late train running or adverse weather.
  • Tickets are Non - Transferable, cancellation fees apply.

Rail Plus Australia payment and ticketing conditions

  • Rail Saver Fares require full payment at time of booking.
  • Fares less than $120.00 per person are payable at time of booking.
  • For travel on Red andGold Leaf services: Full payment is required within 5 days of booking.
  • For travel on Platinum services: 60% balance is required within 5 days of booking. Full payment is due 65 days prior to travel.
  • Tours are subject to cancellation due to late train running or adverse weather.
  • Tickets are Non - Transferable, cancellation fees apply.

Refunds

Cancellations and Amendments

Rail Plus New Zealand Cancellation Fees:

Notice of CancellationCancellation Fee Per Guest
Cancel more than 25 days prior to departure25% of total fare
Cancel 7 -24 days prior to departure30% of total fare
Cancel less than 7days prior to departure75% of total fare
Cancel after the departure of date/time100% of total fare / Non refundable
  • Rail Saver Fares are non refundable & non changeable

Rail Plus Australia Cancellation Fees:

Notice of CancellationCancellation Fee Per Guest
Cancel more than 42 days prior to departure25% of total fare
Cancel 7 - 41 days prior to departure75% of total fare
Cancel less than 7 days prior to departure100% of total fare
Cancel after the departure of date/time100% of total fare / Non refundable
  • Refunds will incur GST
  • Rail Saver Fares are non refundable & non changeable

Amendments

  • A $30.00 Amendment fee applies.