Conditions

Concession Fares:

  • Concession cards must be valid at the time of booking
  • Concession cards must be valid at the time of travel.
  • Guests should also be made aware that they are required to carry and on request present their concession card at all times during their journey

Rail Plus New Zealand payment and ticketing conditions

  • Rail Saver fares require full payment at time of booking.
  • Full payment is required 45 days prior to train departure.
  • Bookings made 30 days or less prior to departure require full payment within 24hrs.
  • Tours are subject to cancellation due to late train running or adverse weather.
  • Tickets are Non - Transferable, cancellation fees apply.

Rail Plus Australia payment and ticketing conditions

  • Rail Saver Fares require full payment at time of booking.
  • Fares less than $120.00 per person are payable at time of booking.
  • For travel on Red andGold Leaf services: Full payment is required within 5 days of booking.
  • For travel on Platinum services: 60% balance is required within 5 days of booking. Full payment is due 65 days prior to travel.
  • Tours are subject to cancellation due to late train running or adverse weather.
  • Tickets are Non - Transferable, cancellation fees apply.

Refunds

Cancellations and Amendments

Notice of CancellationCancellation Fee Per Guest
Cancel more than 42 days prior to departure25% of total fare
Cancel 7 - 41 days prior to departure75% of total fare
Cancel less than 7 days prior to departure100% of total fare
Cancel after the departure of date/time100% of total fare / Non refundable
  • Refunds will incur GST (Only within Australia)
  • Rail Saver Fares are non refundable & non changeable

Amendments

  • A $30.00 Amendment fee applies.

 

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